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This Government Contract opportunity from Florida was posted on February 23, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Ongoing Network Monitoring and Tier 1/Tier 2 Support

Closed
State & Local

Contract Overview

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The contract establishes a comprehensive framework for continuous 24/7 network monitoring and tiered technical support services to ensure optimal system performance and rapid resolution of IT issues across library operations. Service levels are defined and backed by a formal SLA, mandating guaranteed response and resolution times for incidents ranging from routine help desk inquiries to critical network emergencies. Support includes proactive maintenance to prevent downtime, incident response coordination, and direct assistance to library staff through both tier one and tier two support channels, ensuring technical problems are addressed efficiently without disrupting daily functions. The subcontract is classified under NAICS code 541512, indicating it falls within computer systems design and related services, and is issued by the IT & GIS agency under the State of Florida. The solicitation was posted on February 23, 2026, with a firm response deadline of March 23, 2026, and is open for bids through a public procurement portal. Performance is expected to be delivered remotely or on-site as required within Florida’s jurisdiction, with no specific city or address noted. No set-aside provisions or small business preferences are indicated, and the point of contact details are not provided in the posted data.

General Info

24/7 network monitoring and tiered IT support with SLA-backed response times for Florida library operations.

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-022.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Library ERate Circuits

AI Contract Breakdown

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No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyFlorida → IT & GIS
ContactsNo contacts available
OfficeN/A
Organization / AgencyFlorida → IT & GIS
Office AddressN/A
ContactsNo contact information available

Full Description

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24/7 network monitoring, incident response, help desk support for library staff, and proactive maintenance under SLA-backed service levels.

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Miguel
Hillary
Keith Deutsch
Christine

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