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Ongoing Technical Support and Help Desk Services (Tier 1–2)

Active

Federal

Response Deadline08/10/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks a contractor to provide remote or on-call Tier 1–2 technical support services for a one-year period, addressing system issues, user inquiries, and troubleshooting needs across Department of Defense systems. Support must be available to ensure minimal disruption to operations, with responsibilities focused on initial resolution of technical problems and escalation of complex issues to higher tiers as needed. The work is to be performed primarily in New Orleans, Louisiana, with a zip code of 70114, though remote support is explicitly permitted to meet service demands. This is a subcontract under NAICS code 541519, indicating it falls under Other Computer Related Services. The opportunity was posted on July 31, 2026, with responses due by August 10, 2026, and is managed by the Director of Contracting within the Department of Defense. There is no set-aside designation specified, and the contract does not identify a specific point of contact, requiring potential offerors to review the SAM.gov posting for additional details. The scope emphasizes responsiveness, reliability, and consistent service delivery throughout the performance period without requiring on-site presence at all times.

General Info

Tier 1–2 remote or on-call tech support for DoD systems in New Orleans, one-year term, NAICS 541519

Agency

Department Of Defense → Director Of ContractingView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

New Orleans, LA, 70114, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 31

subcontract

Response DeadlineAug 10

Submission deadline

Response Deadline

08/10/2026, 04:00:00 PM UTCin 9 days

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Organization & Contact Information

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AgencyDepartment Of Defense → Director Of Contracting

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Director Of Contracting

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide remote or on-call Tier 1–2 technical support for system issues, user inquiries, and troubleshooting throughout the one-year performance period.

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