This Solicitation opportunity from Maryland was posted on May 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Operation True North (OTN) Facilitator Services

Closed

107581State & Local

Submission Closed05/14/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 611430

New

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CITY OF SAN ANTONIO

POSTED

about 23 hours ago

DEADLINE

in about 1 month

AI Contract Overview

Operation True North is a strategic initiative aimed at enhancing service delivery within the WSSC Water organization by driving sustained and transformative improvements across four main areas: Workforce & Workplace, Infrastructure, Innovation & Technology, and Service. The focus is on fostering collaboration, alignment, accountability, and continuous improvement to build trust and support among customers, stakeholders, and employees. In line with the 2023 Transition Report and the 2024 Strategic Plan, the initiative emphasizes improving external service delivery by empowering customer-facing staff through tailored in-service training sessions. The initial sessions will start with the Customer Service Department in May, with plans to include other departments subsequently, ensuring training is customized to meet each team's specific operational and engagement needs. The contract titled "Operation True North (OTN) Facilitator Services" is a solicitation issued by the Performance & Accountability division of WSSC Water in Maryland, with a deadline for responses by May 14, 2026. The role involves facilitating these collaborative training sessions to enhance organizational alignment and service quality. The contract points of contact include Division Managers Anthony Ferrara and Michael Jackson, who oversee the initiative and can provide further information. This effort reflects WSSC Water's commitment to continuous service improvement through structured and department-specific training programs designed to support its overall strategic vision.

General Info

Operation True North contract facilitates tailored training to improve WSSC Water service delivery and alignment.

Agency

Maryland → Performance & Accountability

NAICS

611430 - Professional and Management Development Training View NAICS

Place of Performance

MD, USA

Set-Aside

NONE

Documents

(2)

Operation True North (OTN) Facilitator Services Solicitation

PDF•rfq

OTN_Workshop_Topics_AS-IS_Documentation_(Sample).pptx

PPTX

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedMay 11

Solicitation

Response DeadlineMay 14

Deadline has passed

Submission Closed

05/14/2026, 06:00:00 PM UTC

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Organization & Contact Information

AgencyMaryland → Performance & Accountability

Contacts2 people available

OfficeLaurel, MD, 20707, US

Organization / Agency

Maryland → Performance & Accountability

Office AddressLaurel, MD, 20707, US

Contacts

Anthony FerraraDivision Manager, Performance & Accountability

contact@example.gov

+1 (555) 000-0000

Michael JacksonDivision Manager

contact@example.gov

+1 (555) 000-0000

Interested Companies (8)

Audible Staffing & Workforce Solutions

District Heights, MD

VLM Coaching & Consulting Services

District Heights, MD

Rhinehart Railroad Construction

Fallston, MD

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Full Description

Operation True North is an initiative focused on strengthening service delivery across the WSSC Water organization with a vision centered on sustained and transformative change across four key pillars: Workforce & Workplace Infrastructure Innovation & Technology Service Operation True North is intended to improve the service delivered to customers by fostering collaboration, alignment, accountability, and continuous improvement across the Commission. Delivering exceptional service is vital to building trust and support from customers, stakeholders, and employees. In 2023, improving external service delivery and empowering staff to deliver it effectively was established as a central focus for WSSC Water, as outlined in the 2023 Transition Report, followed by the 2024 Strategic Plan and WSSC Water's organizational values. As part of this initiative, customer-facing teams will participate in collaborative in-service training sessions designed to strengthen consistency, communication, responsiveness, and organizational alignment. The initial training session will begin in May with the Customer Service Department, with additional departments anticipated to participate in future sessions. Each training session will be tailored to the unique operational, service delivery, and employee engagement needs of the participating department.