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Operational Maintenance and Technical Support

Active
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Operational Maintenance and Technical Support involves providing maintenance, repair, and technical troubleshooting for LIAS connections to support prime contractors on Shared Services Canada projects. The scope of work includes performing root cause analysis for service failures, implementing corrective mitigation strategies, and utilizing network diagnostic tools and monitoring software to ensure restored connectivity. The contract requires technicians to hold Reliability Status and mandates the delivery of formal root cause analysis documentation. This engagement is managed under the Government of Canada through Shared Services Canada and is categorized under NAICS code 541519, with performance taking place across Canada.

General Info

Subcontract for LIAS operational maintenance and technical support for Shared Services Canada projects.

Agency

Government of Canada → Shared Services CanadaView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Canada, CAN

Set-Aside

NONE

Documents

This scope was carved out of BPM014160.

The full solicitation package (16 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Local Internet Access Services (LIAS)

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Timeline

Posted

subcontract

Response Deadline

Submission deadline

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Organization & Contact Information

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AgencyGovernment of Canada → Shared Services Canada
ContactsNo contacts available
OfficeN/A
Organization / Agency
Government of Canada → Shared Services Canada
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs maintenance, repair, and technical troubleshooting for LIAS connections for prime contractors on Shared Services Canada (SSC) projects. Conducts root cause analysis (RCA) for service failures and implements corrective mitigation strategies. Uses network diagnostic tools and monitoring software. Requires Reliability Status for technicians. Delivers RCA documents and restored connectivity.

Similar Contracts

Same NAICS industry code

More opportunities from Government of Canada → Shared Services Canada

Same awarding agency

NAICS: 517111
International
Local Internet Access Services (LIAS)
Solicitation # BPM014160
Shared Services Canada (SSC) has issued Request for Supply Arrangement (RFSA) BPM 014160 to prequalify Internet Service Providers (ISPs) to provide Local Internet Access Services (LIAS) for federal government sites across Canada. This initiative aims to establish a pool of qualified suppliers to streamline the procurement of symmetrical and asymmetrical internet connections, formalize legacy connections, and standardize the contract award process for SSC, its partner organizations, and mandatory clients. The resulting supply arrangements will allow SSC to issue specific requests for quotations (RFQs) and service orders based on technical requirements, bandwidth needs, and geographic locations. Qualified ISPs must submit their responses exclusively through the SSC Procure to Pay (P2P) portal, including a mandatory response spreadsheet and a signed declaration of agreement. Evaluation involves pass/fail gates for product testing and demonstrations if requested, while pricing is determined on a per-requirement basis. The contract incorporates General Conditions for Higher Complexity Services and requires suppliers to meet specific security clearance standards, including Reliability Status for personnel accessing sensitive sites. While the RFSA qualifies suppliers for future opportunities, it does not guarantee the award of a contract. Performance periods and specific locations will be defined within individual service orders, with Canada maintaining an irrevocable option to extend contract terms.
Wired Telecommunications Carriers

POSTED

5 months ago

DEADLINE

in over 38 years
View Details

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