Operational Model Transformation Support Services

The contract supports the Office of the Chief of Staff in enabling the Cybersecurity and Infrastructure Security Agency to fulfill its role as National Coordinator for the Security and Resilience of U.S. Critical Infrastructure. The contractor will conduct an Operational and Cultural Gaps Assessment to identify deficiencies in current structures and practices, then develop actionable recommendations for designing a high-level operating model that aligns with CISA’s expanded mission. This includes delivering tailored strategies to bridge identified gaps and supporting the practical implementation of those findings through comprehensive administrative and operational services. The work is focused in Arlington, Virginia, and is designated as a Women-Owned Small Business (WOSB) set-aside under NAICS code 541611, indicating a focus on management consulting services. The Department of Homeland Security’s CISA office is the contracting agency, with primary points of contact for vendor inquiries being Morgan Skaggs and Tom Carroll, and Melody Hinkle serving as the Small Business Specialist. The contract seeks to enhance CISA’s capacity to coordinate national infrastructure resilience through structured transformation, with an emphasis on cultural alignment and operational efficiency across stakeholder networks.