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This Solicitation opportunity from Hawaii was posted on May 20, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Oracle Database 24 x7 X 365 Maintenance, Tech Services, Support

Closed
24002614State & Local

Contract Overview

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The Hawaii Employees’ Retirement System (ERS) is seeking qualified Professional Information Technology firms experienced in working with government clients of similar size and complexity to provide comprehensive Oracle database maintenance and support services. The contract requires support during standard business hours from Monday to Friday, 7:45 AM to 4:30 PM HST, with additional 24/7/365 urgent support available with a four-hour response time. Support may be delivered either onsite at ERS offices located at 201 Merchant Street, Honolulu, or remotely, with the final decision on support location made by ERS IT. Vendors must have an operational office on Oahu to be eligible to bid and support the engagement. The solicitation, titled "Oracle Database 24 x7 X 365 Maintenance, Tech Services, Support," was posted on May 20, 2024, with a response deadline of May 29, 2024. The contract value is estimated between $200,000 and $500,000, and the project falls under the NAICS code 541519, which pertains to other computer related services. The primary point of contact for this solicitation is Steven J. Melendrez, reachable via email or phone. Interested vendors can access further details and submit their proposals through the Hawaii Electronic Procurement System.

General Info

Place of Performance

HI, USA

Set-Aside

NONE

Documents

3
XLSX, High priority: read this firstrfq
High
PDF, High priority: read this firstrfq
High
PDF, Low priorityconfidentiality-agreement
Low

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyHawaii → Budget & Finance
Contacts1 person available
OfficeN/A
Organization / AgencyHawaii → Budget & Finance
Office AddressN/A
Contacts

Full Description

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The Employees’ Retirement System of the State of Hawaii (ERS) is soliciting quotations from Professional Information Technology firms who have experience with government clients of similar scope, scale and complexity of ERS. Vendor to provide Oracle database maintenance and support services Support is required for standard business hours of Monday thru Friday 0745 to 4:30 pm HST, and vendor is to have availability based upon a 24 x 7 x 365 support for urgent calls with a 4 hour response time,. Support is to be delivered physically at ERS offices, 201 Merchant Street, Honolulu, Hawaii and remote. The decision for vendor to provide support on-site or remote is at the discretion and decision of ERS IT. Offeror is to have an office on the island of Oahu in order to bid this RFQ & support this engagement.

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Miguel
Hillary
Keith Deutsch
Christine

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