Oracle Linux Premier Support for Enhanced HR Payroll System on AWS

The contract involves renewing Oracle Linux Premier Support services for 49 licenses supporting the North Carolina Office of the State Controller’s SAP Human Resources/Payroll System hosted on AWS. The initial one-year term runs from August 8, 2025, to August 7, 2026, with the State reserving options to extend for two additional years at its discretion. The scope mandates continuous enterprise-level support, including software updates, patches, and technical assistance, ensuring the system’s stability and security. Pricing must be submitted for each license and support period, with the possibility of optional renewal years. Deliverables are primarily electronic, with support for cloud-based infrastructure, and the contract emphasizes compliance with applicable laws, confidentiality, and security standards. The procurement process is conducted through a competitive solicitation, with evaluation based on best value and lowest price technically acceptable criteria. Vendors are required to submit proposals via the NC electronic Vendor Portal by July 21, 2025, including all pages of the solicitation, in specified formats. The contract incorporates numerous state statutes and regulations, including provisions for access to records, participation of historically underutilized businesses, and compliance with E-Verify. It also details procedures for amendments, notices, and potential modifications, emphasizing written communication and adherence to legal and regulatory standards. The agreement stipulates that all modifications be made through written addenda, and acceptance of software upgrades or services will be contingent upon the State’s review and written approval, with no explicit physical packaging, labeling, or MIL-STD requirements specified.