Paratransit Operations Management

The contract seeks a subcontractor to provide full operational management of ADA-compliant paratransit services, encompassing dispatch, scheduling using the VTA-provided TRAPEZE PASS software, and daily oversight of service delivery to ensure compliance with federal accessibility standards. The scope requires seamless integration with existing transit systems, precise adherence to rider appointment schedules, and continuous monitoring to maintain service quality and regulatory alignment. All activities must be conducted under the authority of Regional Transportation Services in California, with performance tied to the established software platform and operational protocols dictated by the transit authority. The solicitation was posted on October 11, 2024, with proposals due by November 22, 2024, and is classified as a subcontract under NAICS code 485999 for other transit and ground passenger transportation. There is no specified set-aside or small business designation, and the place of performance is within California, though exact location details are not provided. Interested parties must navigate the opportunity through the designated UI link, and all operational responsibilities will be executed in coordination with the agency’s existing infrastructure and requirements without explicit onsite office or contact point details outlined.