This Solicitation opportunity from New York was posted on January 15, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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PBX Maintenance

Closed

2117723State & Local

Submission Closed02/06/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 423430

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10 minutes ago

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in 12 days

AI Contract Overview

The New York State Office of Mental Health is seeking a contractor to provide ongoing maintenance and support for existing PBX phone systems across various facilities statewide. The scope of services includes 24/7 remote system monitoring, maintenance of analog and digital ports and trunk ports, testing and troubleshooting to resolve system faults, and configuring new extensions, voicemail boxes, and call routing rules. Additionally, the contractor will monitor call quality and network performance, provision and configure new hardware components, conduct regular health checks and preventative maintenance, and offer technical support to end-users. The contract aims to ensure the PBX systems operate efficiently and reliably across all facilities, with the possibility of engaging multiple vendors if one cannot service all locations. The contract has a duration of five years, with a project completion deadline of February 6, 2025, and is open to all counties in New York State. The estimated contract value ranges from $500,000 to $2,000,000. The procurement emphasizes diversity goals, including a 16% subcontracting target for minority-owned businesses, 14% for women-owned businesses, and 6% for service-disabled veteran-owned businesses. Past awardees include Meridian IT Inc. and Norstan Communications, Inc. d/b/a Black Box. Interested vendors can contact Michael Cestaro, the Contract Management Specialist, via email for further details.

General Info

Agency

New York → NYS Office of Mental Health

NAICS

423430 - Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

Place of Performance

NY, USA

Set-Aside

NONE

Documents

C102548 PBX Maintenance (Statewide) Contract

contract-document

High

IFB 24-194 PBX Cost Proposal Sheet

specifications

High

IFB 24-194 PBX Maintenance

ifb

High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

PhaseClosed

PostedJan 15

Solicitation

Response DeadlineFeb 6

Deadline has passed

Submission Closed

02/06/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyNew York → NYS Office of Mental Health

Contacts1 person available

OfficeN/A

Organization / AgencyNew York → NYS Office of Mental Health

Office AddressN/A

Contacts

Michael CestaroContract Management Specialist

contact@example.gov

Full Description

The New York State Office of Mental Health requires continued maintenance and support of existing PBX phone systems at the facilities listed in the table of Appendix B. If one company cannot service all the facilities needed, OMH reserves the right to use multiple vendors to cover the facilities. Examples of services requested include but are not limited to: 24/7 remote system monitoring; Analog and digital ports maintenance; Analog and digital trunk ports maintence; Testing and troubleshooting of the PBX system to identify and resolve any issues or faults; Configuration of new phone extensions, voicemail boxes, and call routing rules as needed; Monitoring of call quality and network performance to ensure the system is functioning optimally; Provisioning and configuration of new hardware components as needed, such as additional phones or network switches; Regular system health checks and preventative maintenance to identify and resolve potential issues before they become critical problems; Technical support and assistance for end-users to help them resolve any issues or problems with their PBX phone system. Service-Disabled Veteran-Owned Set Aside: No Minority Owned Sub-Contracting Goal: 16% Women Owned Sub-Contracting Goal: 14% Service-Disabled Veteran-Owned Business Contracting Goal: 6% Due date:02/06/2025 3:00 PM Contract term: 5 Years County(ies): All NYS counties Location: Statewide Business entities awarded an identical or substantially similar procurement contract within the past five years: Meridian IT Inc. Norstan Communications, Inc. d/b/a Black Box