Canceled - Phone System Maintenance and Support Services for IHS, Lockport Service Unit

The solicitation for Phone System Maintenance and Support Services for the Indian Health Service Lockport Health Center in Lockport, New York, was issued as a Total Small Business Set-Aside under NAICS code 811210 and solicitation number 75H71526Q00018, with an original response deadline of June 2, 2026, later extended to June 26, 2026, via Amendment 1. The contract, which was subsequently canceled in its entirety by Amendment 2, was intended to provide comprehensive maintenance and technical support for the Mitel MiVoice Business Phone System including PBX, MiCollab, MiContact Center, MBG, and SBC components, along with associated IP and analog phones, licensing, firmware updates, SIP trunking, voicemail, ACD queues, and system configuration backups. Performance was to occur at 150 Professional Way, Lockport, NY, under a one-base-year, four-option-year structure extending through September 30, 2031, with a total potential duration not to exceed five years and six months. The solicitation required all offerors to be active in SAM with a valid UEI, submit fully completed SF 1449 forms including Sections 17a, 23, 24, 30a, 30b, and 30c, provide a detailed price schedule, and demonstrate at least two relevant past performance contracts. All pricing had to be all-inclusive, covering labor, materials, fringe benefits, taxes, travel, and other incidental costs. Award was to be made on a lowest price technically acceptable basis, contingent upon meeting mandatory pass/fail gates including complete quotation, administrative compliance, eligibility, and past performance. The contract included extensive service level agreements with strict response and resolution timelines for critical, high, medium, and low service issues, and required monthly, quarterly, and annual deliverables including maintenance reports, system audits, technical assessments, and asset inventories. Strict adherence to federal cybersecurity standards—including HHS IT Security Policy, FISMA, NIST SP 800-53, and HIPAA—was mandated, alongside compliance with the Service Contract Act wage determinations and Mitel hardening guidelines. Contractors were subject to HSPD-12 identity verification, facility access controls, background checks, and the requirement to return all government-issued credentials upon termination or completion. Payment was