Poison Control Center (PCC) Hotline Help Desk Liaison

The Health Resources and Services Administration (HRSA) will be soliciting proposals for the purpose of ensuring continued access to local Poison Control Center (PCC) services through the national poison toll-free hotline, +1 (555) 000-0000. The contractor will troubleshoot problems on the toll-free hotline, handle emergency and non-emergency routing changes, and provide reports on the hotline usage during non-business hours. Non-business hours are defined as 6:30 pm to 8:30 am EST Monday through Friday, and 24 hours per day on weekends and Federal Government holidays. Applicant may be asked to perform tasks outside hours specified in this solicitation to cover for unscheduled leave and vacations. Covered vacation times shall not exceed 2 weeks per contract year. The contractor will also function as a liaison between the PCCs and HRSA's telecommunication vendor; maintain a toll-free hotline tracking system; and modify the routing tree as needed. The contractor must possess knowledge of the PCC toll-free routing tree and backup mechanisms, the ability to troubleshoot call volume interruptions, and a working knowledge of the telecommunication software used to generate usage reports for grantees. (Verizon Network Manager) It is anticipated that an award resulting from this solicitation will have a period of performance of one 12 month base period, and two 12 month Option Periods. These services are defined under NAICS code 541611. It is anticipated that a Firm Fixed Price award will result from this requirement. This acquisition is being conducted under Full and Open competition. The acquisition will be conducted under a Total Small Business Set-Aside. It is anticpated to be available on or about June 1, 2012. It will be available at this website as an attachment to this announcement (www.fbo.gov under HHS, Health Resources and Services Administration). It is the offeror's responsibility to monitor the site for amendments to the solicitation. Should you have any questions contact Joselyn Brown, Contract Specialist, Phone +1 (555) 000-0000, Fax +1 (555) 000-0000, Email contact@example.gov. Please indicate the solicitation number (12-250-SOL-00107) and title (Poison Control Center Help Desk Liaison) in all communications.