This Solicitation opportunity from Maryland Insurance Administration was posted on April 30, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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PORFP#D80B1600038 - Enterprise Cisco Equipment - Routers and Network Switches.

Closed

BPM044010State & Local

Submission Closed05/14/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 423430

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about 10 hours ago

DEADLINE

in about 1 month

AI Contract Overview

The Maryland Insurance Administration is seeking to acquire additional network routers and switches to establish a redundant Internet connection, ensuring continuous and high-quality operation of their new Salesforce Service Cloud Voice system. This upgrade is part of a broader initiative to replace the existing Cisco Finesse Call Queues with a cloud-hosted Call Center service hosted on AWS, which will enhance call routing and management for Agency Call Centers. The redundancy is critical to minimize potential downtime or call quality issues, thereby improving the reliability and efficiency of external communications with call center agents. The solicitation, titled PORFP#D80B1600038, was posted on April 30, 2024, with a response deadline of May 14, 2024. It falls under NAICS code 423430, which pertains to equipment and supplies for communications and sound recording. The project is managed by the Maryland Insurance Administration, with Anthonia Chuku serving as the primary contact. The procurement aims to ensure the agency’s network infrastructure can support the new cloud-based call center platform, ultimately enhancing service delivery and operational resilience.

General Info

Agency

Maryland Insurance Administration

NAICS

423430 - Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

Place of Performance

MD, USA

Set-Aside

NONE

Documents

Amendment #1 - PORFP# D80B1600038 (Cisco Edge Routers/Switches)

amendment

High

Attachment I - SOW for Cisco Routers and Switches

sow

High

D80B1600038 - Enterprise Cisco Equipment - Edge Router and Network Switch

rfp

High

D80B1600038 - Enterprise Cisco Equipment - Edge Router and Network Switch

rfp

High

AI Contract Breakdown

Uniform Contract Format

Timeline

1 update

PhaseClosed

PostedApr 30

Solicitation

Notice updatedApr 30

Response deadline changed from May 14, 2024 to May 31, 2024. NAICS code changed from 423430 to 561422. The notice description changed.

Response DeadlineMay 14

Deadline has passed

Submission Closed

05/14/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyMaryland Insurance Administration

Contacts1 person available

OfficeN/A

Organization / Agency

Maryland Insurance Administration

Office AddressN/A

Contacts

Anthonia CHUKU

contact@example.gov

Full Description

Additional network routers and switches are needed to implement a redundant Internet connection for the Salesforce Service Cloud Voice system. The MIA plans to implement Salesforce Service Cloud Voice for Agency Call Centers to replace the Cisco Finesse Call Queues that route external calls to MIA Call Center Agents. is new AWS cloud-hosted Call Center service will require the MIA network to provide redundancy to our Internet Service to minimize downtime or quality issues on phone calls to the Call Center Agents.