PORFP # D80P6600012-.Extended warranty - Dell Latitude laptops (model 5550 and model 5530)

The contract involves extending the manufacturer warranty for Dell Latitude laptops, specifically models 5550 and 5530, used by the Maryland Insurance Administration to ensure uninterrupted operational support. The existing three-year warranties are to be upgraded to five years, covering services such as ProSupport Plus with next business day onsite support, keep-your-hard-drive options, 24/7 technical support, and accidental damage coverage. This extension aims to minimize device downtime, reduce repair costs, and prolong device lifespan, thereby supporting the agency’s core functions. The procurement is conducted under Maryland’s small business reserve program, limiting participation to certified small business vendors, with a total contract value estimated between $50,000 and $150,000. The solicitation, posted on October 29, 2025, requires submission by November 28, 2025, through the eMaryland Marketplace Advantage system, with detailed bid forms and scope of work attachments outlining technical and contractual requirements. The scope of work specifies the performance period from January 6, 2026, to January 4, 2028, including detailed technical specifications, asset information, and service descriptions. Bidders must provide comprehensive pricing for various warranty options, adhering strictly to bid instructions, including validity periods and completeness of data. The procurement emphasizes compliance with Maryland’s regulations, requiring vendors to demonstrate authorized reseller status, small business certification, and, if applicable, submission of certifications such as Mercury Affidavits. Contract administration details include designated points of contact for oversight, invoicing procedures aligned with state regulations, and performance expectations centered on conformance to specifications, timely delivery, and quality standards. Notably, the procurement does not include formal FAR clauses or a dedicated section on contract clauses, packaging, or marking requirements, reflecting its state-level, non-federal nature. Overall, the contract ensures continued technical support for critical devices, safeguarding agency operations through a structured, competitive, and compliant procurement process.