Post-Go-Live Hypercare Support

This contract, titled "Post-Go-Live Hypercare Support," involves providing intensive support services during the initial 60 days following the launch of a new system. The support includes resolving issues, assisting users, and monitoring system performance to ensure a smooth transition and optimal functionality in the critical post-launch period. The contract is categorized under NAICS code 541519, which typically refers to other computer-related services, indicating specialized technical assistance. Issued by the Innovation Technology agency within North Carolina, this subcontract opportunity was posted on May 27, 2026, and has a response deadline set for July 8, 2026. While specifics such as location and point of contact are not detailed, the contract emphasizes critical early-stage support to maximize system effectiveness and user satisfaction immediately after deployment. Interested parties are directed to an online procurement portal for further details and submission.