Post-warranty Preventive Maintenance and Repair Services on a liquid chromatography mass spectrometry (LC/MS) system

The contract solicits post-warranty preventive maintenance and repair services for a specific liquid chromatography mass spectrometry (LC/MS) system consisting of a Dionex Ultimate 3000 NCS-3500RS NANO UHPLC system with serial number 8170238 interfaced to an ECLIPSE ORBITRAP ETD Mass Spectrometer with serial number FSN40119. The requirement is issued as a full and open commercial item solicitation under the NAICS code 811210, with a firm fixed price contract structure that includes a base year extending from July 1, 2026, through June 30, 2027, and two optional one-year extensions, with the total contract duration not to exceed three years. Funding for option years will not be obligated at award and will be exercised individually through contract modifications. All services must be performed at the FDA/CBER White Oak Campus in Silver Spring, Maryland, and must be delivered using OEM-certified replacement parts. The contractor is required to provide unlimited technical support via phone and email Monday through Friday, excluding federal holidays, from 8:00 AM to 5:00 PM Eastern Time, and must submit detailed field service reports for every repair or maintenance event, identifying the equipment by name, manufacturer, model, and serial number. The solicitation emphasizes that technical capability and past performance are collectively more important than price, with award based on best-value determination; if non-price factors are essentially equal, price becomes the primary discriminator. Offerors must demonstrate recent, within the last three years, and relevant experience servicing the exact same brand and model instrument. Price proposals must remain firm through September 30, 2026, and submissions must be sent exclusively by email to the contracting officer by the deadline of June 15, 2026, at 1:00 p.m. Central Time. All electronic documents must be submitted without macros or executable files, and any submission violating this rule will be deemed non-responsive. Compliance with Section 508 accessibility standards is mandatory for all electronic content, with remediation costs borne entirely by the contractor, and require submission of an HHS Section 508 Conformance Checklist or Accessibility Conformance Report. Invoicing must be done electronically via the U.S. Treasury’s IPP system, with net 30-day payment terms, and each invoice must include a detailed invoice log