Procure and deploy secure, accessible self-service kiosks nationwide to further modernize service delivery and improve customer experience.

The Social Security Administration is forecasting a future procurement to acquire and deploy secure, accessible self-service kiosks across the nation as part of an initiative to modernize service delivery and enhance the customer experience. These kiosks are intended to provide a reliable, user-friendly interface for the public to access essential services independently, with a strong emphasis on security, accessibility for individuals with disabilities, and nationwide scalability. The project aims to reduce reliance on traditional in-person service channels by offering efficient, digital alternatives that are available at multiple locations throughout the country. While specific details such as solicitation numbers, NAICS codes, set-aside classifications, or point of contact information are not yet available, the forecast signals the agency’s commitment to technological advancement and inclusive design. The place of performance will span the entire nation, indicating a broad deployment strategy, and the responsible agency is the Social Security Administration’s Office of Small and Disadvantaged Business Utilization. Interested vendors and partners should monitor official SSA channels for upcoming formal solicitations that will provide further specifications, timelines, and submission requirements.