Program Management and Oversight Advisor & Contracting Officer's Representative

U.S. DEPARTMENT OF STATE BUREAU OF INTERNATIONAL NARCOTICS AND LAW ENFORCEMENT AFFAIRS (INL) You have received this "Personal Services Contractor (PSC) solicitation through the Department of State (DOS) Internet site. If you have any questions regarding this PSC, you may contact the DOS Official named in this solicitation. The Department is not responsible for any data and/or text not received when retrieving this document electronically. Amendments to solicitation documents generally contain information critical to the submission of an application. Position Title: Program Management and Oversight Advisor (PMOA) & Contracting Officer's Representative (COR) Location: Port-au-Prince, Haiti Salary Level: FS-02 - $99,700 - $146,413 (Equivalent GS-14) Period of performance: The period of performance for this contract is twelve (12) months from the date of award with four (4) optional one-year extensions. Issuance Date: 09/16/2024 Closing date: 09/30/2024 Closing Time: 3:00 PM ET Solicitation Number: PSC-24-066-INL Job description: See below Dear Prospective Offerors: The Department of State is seeking offers from qualified U.S. citizens to provide personal services for the subject position under a personal services contract, as described in this solicitation. Submittals must be in accordance with the attached information at the place and time specified. Applicants interested in applying for this position MUST submit the following materials: 1. Form SF 171 (Completed and signed) 2. Complete resume. In order to fully evaluate your offer your resume must include: a. Paid a non-paid experience, job title, location(s), dates held (month/year), and hours worked per week for each position. Dates (month/year) and locations for any overseas experience must also be detailed. Any experience that does not include dates (month/year), locations, and hours per week will not be counted towards meeting the solicitation requirements. b. Specific duties performed that fully detail the level and complexity of the work. c. Names and contact information (phone and email) of your current and/or previous supervisor(s). d. Education and any other qualifications including job-related training courses, job-related skills, or job-related honors, awards or accomplishments. e. U.S. Citizenship Note: Resume must contain explicit information to make a valid determination that the candidate meets the experience requirements as stated in this solicitation. This information needs to be clearly identified in the resume. Failure to provide explicit information to determine qualifications for the position will result in loss of full consideration. 3. Evaluation Factor document specifically addressing: Each of the Evaluation Factors shown in the solicitation below. Responses must be limited to 500 words per Evaluation Factor. Any additional words above the limit will neither be read nor scored. Note: The Evaluation Factors are worth 70 out of 100 points. Offerors are required to address each of the Evaluation Factors in a separate document describing specifically and accurately what experience, training, education and/or awards they have receive that are relevant to each Factor. 4. Professional References: Three (3) names and contact information (phone and email) of current and/or previous supervisors to serve as professional references. Additional documents submitted will not be accepted. Incomplete or late offers will not be considered. Complete applications must be emailed to: Cecille D. Washington U.S. Department of State INL/EX/GAPP WashingtonCD@state.gov Sincerely, Margaret R. Gaudreau Contracting Officer U.S. Department of State SUBJECT A solicitation for a Personal Services Contractor (PSC), Department of State (DOS), Bureau for International Narcotics and Law Enforcement Affairs (INL). The United States Government (USG), represented by the DOS, seeks applications from US citizens interested in providing PSC services as described in this solicitation. PRE-AWARD ETHICAL RESPONSIBILITIES OF PSC (JUN 2011) This solicitation may result in the award of one or more personal services contracts as defined in FAR 2.101. Prior to contract award, all offerors or quotes must advise the cognizant Contracting Officer if they have a personal conflict of interest, such as a financial conflict, that would prevent them from either meeting the requirements of the clause entitled, - Post-Award Ethical Responsibilities of Personal Services Contractors, or otherwise objectively performing their contractual duties upon contract award. HOW TO APPLY Offerors proposal shall be in accordance with the requirements stated in this solicitation at the place and time specified. A proposal will be determined non-responsive and ineligible for consideration unless all required documents and information are included in the submission. Offerors shall ensure their resume demonstrates their possession of the minimum qualifications outlined in this Solicitation, as well as their ability to fulfill all required duties. The Government is not responsible for any costs incurred by the offeror during the solicitation process. NOTE REGARDING GOVERNMENT OBLIGATIONS FOR THIS SOLICITATION This solicitation in no way obligates the Department of State to award a PSC contract, nor does it commit the Department of State to pay any cost incurred in the preparation and submission of the application. Proposals must include the following and not exceed twenty (20) pages (additional pages will not be accepted or reviewed): 1. Form SF 171 (Completed and signed) 2. Resume 3. Evaluation Factor Responses 4. Three (3) names and contact information (phone and email) of current and/or previous supervisors to serve as professional references. Note: Your resume should contain explicit information to make a valid determination that you fully meet the experience requirements as stated in this solicitation. This information should be clearly identified in your resume. Failure to provide explicit information to determine your qualifications for the position will result in loss of full consideration. Additional documents submitted beyond the requirements will not be accepted or reviewed. *** ONE PDF ATTACHMENT IS HIGHLY RECOMMENDED VETERAN'S PREFERENCE Veteran's preference is not applicable to this position therefore do not submit DD-214. ALL QUALIFIED APPLICANTS WILL BE CONSIDERED REGARDLESS OF AGE, RACE, COLOR, SEX, CREED, NATIONAL ORIGIN, LAWFUL POLITICAL AFFILIATION, NONDISQUALIFYING DISABILITY, MARITAL STATUS, SEXUAL ORIENTATION, AFFILIATION WITH AN EMPLOYEE ORGANIZATION, OR OTHER NON-MERIT FACTOR. Equal employment opportunity policy - The United States government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. Submit proposal via e-mail to the attention of: INL/Cecille Washington E-mail: WashingtonCD@state.gov Direct questions regarding this solicitation to: INL/Cecille Washington E-mail: WashingtonCD@state.gov INL will not accept proposals beyond the closing time/date; unless it can be determined DOS mishandled the proposal. GENERAL STATEMENT OF THE PURPOSE OF THIS CONTRACT Mission of the U.S. Department of State: The U.S. Department of State is the lead institution for the conduct of American diplomacy and the Secretary of State is the President's principal foreign policy advisor. The Department of State's mission is to advance U.S. national security interests, fight terrorism, protect U.S. interests abroad, and implement foreign policy initiatives that build a freer, prosperous, and secure world. Mission of the Bureau of International Narcotics and Law Enforcement Affairs (INL): The Bureau of International Narcotics and Law Enforcement Affairs (INL) is part of the Under Secretariat for Civilian Security, Democracy, and Human Rights (J) within the Department of State (DOS). INL's mission is to minimize the impact of international crime and illegal drugs on the United States and its citizens by providing effective foreign assistance and fostering global cooperation. INL's Office of the Western Hemisphere Programs (INL/WHP) develops narcotics control and anticrime policy initiatives and programs to counter the violent gangs in Haiti, which control 80 percent of the capital of Port-au-Prince and are relentlessly attacking Haitian government, economic, and civil society institutions. In addition, INL/WHP has responsibility for coordinating policy and programs with other United States Government (USG) departments and agencies involved in international narcotics control and crime activities in Haiti. As part of the anticrime initiatives and efforts to counter violent gangs in Haiti, the United Nations authorized the deployment of a Multinational Security Support (MSS) mission to Haiti, as requested by the Government of Haiti (GOH). The Government of Kenya leads the MSS, with the support of the international community, including the United States. INL/WHP works closely with the USG MSS Interagency Working Group (IWG) which coordinates USG agencies and the international community in supporting the MSS in Haiti. The MSS Headquarters (MSSHQ) is in Port-au-Prince. The MSS will have a MSS Support Office (MSSSO), supported by INL/WHP and other USG and international stakeholders. INL/WHP is deploying MSS Police Advisor Third Party Contractors (TPCs) to the MSSHQ and the MSSSO in support of MSS activities. The purpose of this Personal Services Contract is to fill the new position of Program Management and Oversight Advisor (PMOA) and Contracting Officer's Representative (COR) to provide oversight of the INL MSS TPCs in Haiti; liaise with the MSS; manage INL-procured equipment and end-use monitoring for the MSS; and serve as the COR for the MSS TPCs, and serve as the backup COR for HNP, and other projects as needed. The PMOA will support U.S. Embassy Port-au-Prince INL (INL/PAP) and the MSSHQ. The PMOA will support and assist with contract and grant development for acquisitions and programs identified by the INL/PAP Director and the INL/WHP Haiti Team Lead, in coordination with the IWG, and provide assistance throughout the acquisition process. This position will also provide logistics management expertise to the INL Director and INL/WHP. The PMOA may sometimes be required to travel to the MSSSO, Washington, DC, and elsewhere to fulfill the duties of the position. The PMOA will assist the TPCs, IWG, and MSSHQ by advising, monitoring, and managing functions concerning planning, logistics, equipment, and oversight/accountability for the effective, efficient, and accountable f deployment and operations of the MSS in Haiti. In coordination with INL/PAP, INL/WHP, and the IWG, the PMOA will be responsible for assisting Embassy and mission leadership in monitoring, advising, and collaborating with MSS donor entities (including countries, regional blocs, international organizations, non-governmental organizations, and private entities). The PMOA will also support INL/PAP in mission planning and operations, to include close collaboration with the INL advisors who are implementing bilateral programs with the Haitian National Police (HNP). The PMOA will coordinate effectively with other INL/PAP staff to ensure a highly integrated approach to planning, operations, logistics, and equipment support for the MSS mission and bilateral programs. DUTIES & RESPONSIBILITIES Under the direct supervision of the Port-au-Prince INL Director, or his/her designee, the PMOA will complete the following duties: 1. Provide oversight of the INL TPCs in Haiti working with the MSSHQ in accordance with State Department and INL Bureau polices, requirements, and processes. 2. Plan, implement, and manage a wide range of procedures for the logistical and operational support for the MSSHQ. 3. Advise INL/PAP and INL/WHP on needs of the MSS TPCs. 4. Oversee compliance on End Use Monitoring (EUM) of INL-procured and non-DOD USG equipment provided to the MSS in coordination with the MSS contributing countries and the GOH regulations, including customs. 5. Provide expert advice and management of logistical matters, including the acquisition, transportation, and storage of materials. 6. Liaise with USG entities as needed, including SOUTHCOM. 7. Develop grants and contracts in support of the MSS mission and bilateral programs. 8. Act as the Agreement Officer Representative (AOR) and as a Grants Officer Representative (GOR), if needed, on grants, cooperative agreements, letters of agreement with international organizations, and/or interagency agreements. 9. Act as the Contract Officer Representative (COR), when needed, to provide technical expertise and support program contract development and requirements in support of INL/WHP, INL/PAP, and MSSHQ. 10. Provide technical expertise and lead coordination of oversight efforts, including audits, agreements record management, training, and developing and implementing processes in coordination and the INL/PAP and INL/WHP. 11. Work with project stakeholders to analyze program needs and define and document the program's work scope, schedule, site-specific considerations, work requirements, milestones, and activities. 12. Liaise with MSS leadership, MSSHQ personnel, and HNP officers to support MSS mission objectives and bilateral programs. 13. Monitor all incoming logistics and assistance for the MSS and assistance for the HNP obtained via Presidential Drawdown Authority (PDA) or transported via the Department of Defense (DOD). 14. Assist INL/PAP in managing MSS-related inquiries, information, and communications. 15. As an independent COR and/or in coordination with embedded program CORs, review deliverables and document performance in relation to original contract award workplan, amount, and completion time, ensuring appropriate approvals. Monitor, prepare progress reports, and update plans and schedules. Review, monitor, and report the status of multiple contractor projects to ensure the results achieve the Bureau's goals. 16. As an independent COR and/or in coordination with embedded program CORs, oversee and evaluate contractor performance and deviations from the contract requirements through various techniques, including direct observation at the contractor's work site. 17. Develop and maintain effective contract administration processes, such as invoice review, quality assurance/surveillance, and project file maintenance. 18. Serve as a technical advisor to management and programs on contract terms and conditions, performance requirements and operations, providing updates as required. Review reports and papers from staff and contractors to ensure technical accuracy and compliance with Bureau and Department objectives, policies, and guidelines. 19. Provide expert assistance and guidance to program managers and INL Directors from inception to completion of the implementing mechanism (contract, grant, IO-LOA, IAA) to develop clear, accurate, current, detailed contractual requirements, provide COR/GOR/AOR support for field-based oversight of contracts, and provide program managers with oversight best practices. 20. Coordinate with program/project officers and designated agreements officer representatives on all technical matters that arise in the administration of the assigned contracts, task orders, interagency agreements, cooperative agreements, and other procurement items, as needed. 21. Represent INL/PAP and INL/WHP interests and priorities when coordinating projects among multiple federal agencies and organizations internal and external to DOS. Facilitate the regular flow of information among stakeholders, such as by organizing, hosting, and documenting project meetings. 22. Develop relationships within the interagency, with the Department, and INL sections to provide support for the MSSHQ and TPCs. 23. Evaluate implementer performance and deviations from the agreement requirements through surveillance techniques, including direct observation at the contractor's work site. Review and document performance in relation to original contract award amount and completion time, ensuring appropriate approvals. Monitor, prepare progress reports, and update plans and schedules. Review, monitor, and report the status of multiple agreements to ensure the results achieve the Bureau's goals. 24. Identify and recommend solutions or corrective action to resolve any problems that interfere with contract progress and with the completion of the contracted project. Develop and maintain effective implementing agreement administration processes, such as invoice review, quality assurance/surveillance, and project file maintenance. 25. Liaise with EX on audits and record reviews focused on implementing mechanism oversight, including efforts by EX and other internal offices and those by GAO, OIG, and other external organizations. 26. Develop relationships within the interagency, with the Department, and INL sections to provide support for the MSSHQ and TPCs. 27. Assist INL/PAP and INL/WHP in developing and instituting mechanisms and provide training to ensure other CORs/GORs/AORs and program managers are accountable for responsible oversight. 28. Perform other duties as requested and assigned that are directly related to this Statement of Work. Specific End Use Monitoring (EUM) Duties and Responsibilities 29. Provide oversight to TPCs and technical expertise to the MSSHQ, INL/WHP, and INL/PAP on tracking the use and disposal of sensitive items such as communication equipment, armored and unarmored vehicles, weapons, ammunition, night vision goggles, armored vests, repair parts, tools, and hazardous materials through regular visits for inspections and evaluations. 30. Implement a robust EUM program with a 100% inspection goal for the equipment and materials. Develop an effective partnership with the program managers, U.S. government agencies, GOH partners, and INL/EX, providing written feedback to programs on the use, maintenance, storage, general condition, and accountability of USG funded equipment. 31. Ensure the proper maintenance, storage, general equipment, and accountability of INL-funded equipment. 32. Ensure that storage facilities in Haiti, and, as needed, Florida, including GOH, MSS, and USG-funded facilities, are in compliance with INL EUM Standard Operating Policy/Procedure (SOPP) and applicable USG regulations. Work with the program divisions to overcome deficiencies. 33. Work with INL partners including the Department of Defense and USG federal agencies to implement the EUM requirements of assets purchased with INL funds. 34. Develop monitoring and accountability programs, trackers, site visit reports, and the Annual End Use Monitoring Report, in conjunction with the nationalization process that formalizes the transfer of equipment procured to support the bilateral relationship. 35. Direct the administration of records management, documentation of all defense article disposals, and retirement of items past their useful life. 36. Coordinate with the INL/WHP, INL/PAP, MSS and TPC SME in the day-to-day operations of the warehouse ensuring that critical program equipment is not diverted or delayed in its arrival in country. 37. Coordinate, when needed, with GOH partners (including the National Police, security forces and Prosecutors Office), to ship, import, export, and complete the customs and nationalization process for items such as aircraft, aircraft parts, boats, vehicles, weapons, ammunition, night vision goggles, armored vests, and other training equipment. 38. Establish policies and guidelines for registering all INL assets in the asset management database and ensuring appropriate labeling for EUM prior to transfer to GOH partners for inclusion in the ILMS database. 39. Provide appropriate oversight for proper accountability of program assets. SPECIFIC COR DUTIES AND RESPONSIBILITIES 40. Coordinate with the contractor on all technical matters which may arise in the administration of this contract. 41. Give technical clarification as to the meaning of the specifications, including inspection, testing, and acceptance procedures. 42. Monitor and inspect the contractor's technical progress and performance and the expenditures of resources to assure compliance with the contract terms and conditions. 43. Inspect and accept deliverables (supplies, services, and/or reports) on behalf of the Government. 44. Verify satisfactory delivery of contract items and preparing receiving reports and/or approving invoices for payment. 45. Verify efficient and satisfactory performance of work by the contractor and authorizing payments. 46. Notify the CO and contractor in writing of any deficiencies in workmanship or materials immediately, and monitoring response and repair items as stipulated in the contract. 47. Notify the CO in writing of any performance or schedule failure by the contractor. 48. Verify contractor receiving, inspection, and acceptance reports. 49. Maintain constant cognizance with respect to technical compliance with contract terms on the part of the contractor. 50. Resolve technical issues arising under the contract which fall within the scope of the COR's authority and referring to the CO any issues which cannot be resolved without additional cost or time. 51. Inform the CO in writing of any needed changes in the scope of work or specifications. 52. Ensure the Government meets its contractual obligations to the contractor, e.g., providing Government furnished equipment and services and timely Government review and approval of documents if such reviews are required by the contract. 53. Draft and review statements of work for INL/PAP directors and INL/WHP. 54. Serve as a member of technical evaluation panels as requested by INL/WHP. 55. Know and understand the terms and provisions of the contract. 56. Know the scope and limitations of COR authority. 57. Protect privileged and sensitive procurement information. 58. Periodically visit the contractor's workplace to check on the work of the contractor. 59. Serve as the designated property administrator for the contract. 60. Serve as the primary liaison between the contractor and the CO. 61. Ensure consistency among multiple GTMs under a single contract when providing guidance to the contractor and evaluating the contractor's performance. 62. Perform all acceptance tests required by the contract. 63. Establish and maintain adequate COR files. 64. Prepare statements of satisfactory performance or deviations, shortages, or deficiencies. 65. Monitor the contractor's use of key personnel and notifying the CO of any changes in key personnel proposed by the contractor. 66. Review and approve the contractor's vouchers or invoices. TRAININGS & DISTANCE LEARNING COURSES 1. Candidate will be granted 60 days to successfully complete the online training to for the Federal Acquisition Certification Program for Contracting Officer Representative (FAC-COR) Level I. 2. Candidate will be granted one-year to successfully complete the online training for the DOS FAC-COR Level II. 3. Obtain required Grants Officer Representative training within 60 days of contract start date. All GORs must complete PY260-Federal Assistance Management (or distance learning courses PY472 - Federal Assistance (Pre-Award), PY474-Federal Assistance (Award), PY476-Federal Assistance (Post Award), and PY478 - Federal Assistance (Closeout)) for a total of 40 training hours in order to become certified. Complete at least 16 hours of continuous education every three years. 4. Consultations with INL Program Office are required. 5. Additional training may be required prior to any temporary detail, to be discussed and approved in coordination with CO and supervisor. PLACE OF PERFORMANCE & TRAVEL REQUIREMENTS The place of performance will be with INL/PAP, the MSS HQ, and the MSS Logistics Support Area (LSA) in Port-au-Prince, Haiti. The PAP PMOA may be required to travel to the MSSSO, Washington DC, and within the region for meetings, conferences, inspections, and evaluations as needed or directed by INL/PAP or INL/WHP. RELATIONSHIPS The PMOA shall work under the supervision of the Port-au-Prince INL Director and receive official designation as COR from appropriate contracting officers. As needed, the PMOA, may be required to fill in remotely for the for the MSSSO PMOA when the MSSSO PMOA is away. In consultation with the PMOA and the Contracting Officer, the INL Director will establish an annual work plan for the PMOA to document specific performance goals for the year; performance goals will be directly linked to but more detailed/specific than the duties outlined in this SOW. The Contract Administrator shall be the INL Contracting Officer in Washington. In no instance shall the INL Director or any other individual be authorized to alter or modify the terms and conditions of the contract or waive the Government's requirements, price, delivery, or other terms and conditions. The Contracting Officer must authorize such changes in writing. The INL Director will provide yearly performance reviews to the INL/EX/GAPP Contracting Officer in Washington, D.C. to contribute to the incumbent's official yearly review. COR AUTHORITIES & LIMITATIONS After obtaining the required FAC-COR Certification, the CO will designate in writing the position of COR to take certain actions under the contract(s) requiring oversight. The designation memorandum will specify the scope and limitations of the authority to be delegated. The COR is delegated the authority to act for the Contracting Officer in matters concerning technical clarification, inspection and, after concurrence by the Contracting Officer, acceptance of Contractor performance under the contract, including preparation of receiving reports, and the authorization of progress payments when appropriate. The COR will coordinate all work with the Contractor and review Contractor's performance at significant stages of its development. The COR will be responsible for: - Developing a strong working relationship with the CO - Promptly notifying the CO in writing of any noncompliance or deviation in performance or failure to make progress - Maintaining constant cognizance with respect to technical compliance with contract terms on part of the Contractor - Knowing and understanding the terms and provisions of the contract - Knowing the scope and limitations of the COR position's authority - Using good judgment, skill, and reasonable care in the exercise of the COR position's authority - Protecting privileged and sensitive procurement information - If appropriate, periodically visiting the Contractor's workplace - Serving as the property administrator for the contract(s) assigned - Establishing and maintaining adequate COR files - Preparing performance assessments for input into the Contractor Performance Assessment Reporting System (CPARS) In no instance, however, shall the COR be authorized to alter or modify the specifications or the contract terms and the conditions or waive the government's requirement, price, delivery, or other terms and conditions. Such changes must be authorized, in writing, to the CO. DELIVERABLES/REPORTS Deliverables are required under this contract and shall include monthly status reports, monthly evaluation of implementer performance for assigned projects, special reports when required and "Completion of assignment report," which shall be a compressive review of the projects in which the contractor was involved. Each report shall include a critique of and recommendations for the various projects. The completions of assignment reports are due no later than fifteen (15) days prior to the expiration of this contract. The PMOA shall submit two (2) copies of each report as required to the following: 1. INL/PAP Director 2. INL/WHP PAP PMOA COR 3. INL/WHP Haiti Team Lead Per FAR Part 4, the above referenced documents shall be incorporated, and copies stored in the PSC's hard file under Section V.; Tab E - Receiving Reports. The Contractor shall prepare and submit two copies of each technical report required by the schedule of this contract (e.g., progress reports, final reports, etc.) to those listed above. The title page of all reports forwarded pursuant to this paragraph shall include a descriptive title, the author's name(s), contract number, project number, and title, contractor's name, name of the State Department project office, and the publication or issuance date of the report. When preparing reports, the Contractor shall refrain from using elaborate artwork, multicolor printing, and expensive paper/binding, unless it is specifically authorized in the Contract Schedule. Wherever possible, pages should be printed on both sides using single spaced type. COMPLEXITY This position involves planning, organizing, and completing financial and organizational analysis of enormous complexity. Due to the high visibility and political sensitivity of the issues in which INL is involved, there is extreme difficulty in identifying the nature of the issues and planning, organizing, and determining the scope and depth of studies/audits to be undertaken. The PMOA is expected to address difficult scenarios by separating the substantive nature of the programs or issues into their components and determining the nature and magnitude of programs or issues, as well as in discerning the intent of the legislation and policy statements and determining how to translate the intent into program actions. SCOPE & EFFECTIVENESS The PSC performs broad and extensive assignments related to a complex administrative/financial program spanning the full range of citizen safety, law enforcement, rule of law, and counternarcotics programs in Haiti, which is of significant interest to the public and to Congress. PERIOD OF PERFORMANCE The period of performance for this contract is twelve (12) months from the date of award with four (4) optional one-year extensions. MINIMUM QUALIFICATIONS 1. U.S. citizenship with the ability to obtain and maintain Department of State Secret level security clearance, medical clearance, and ethics clearance (if applicable). (Security clearance upgrade to TS level may be required.) 2. Bachelor's Degree from an accredited institution and a minimum of eight (8) years of professional work experience which includes program management and oversight of federal foreign assistance, of which four (4) years must be directly related to a Government Technical Monitor (GTM), the management and oversight of contractors or full-time employees working on U.S. government contracts; performing acquisition-related activities, such as performing market research, writing specifications, Statements of Work or statements of Objectives, developing quality assurance surveillance plans, assisting a Contracting Officer (CO), participating as a subject matter expert on a technical evaluation. - Demonstrated experience in program, contract, and procurement management, including the drafting, reviewing, and modification of program documents, Statements of Work, agreement/contract modifications, verifying expenditures and exercising agreement/contract options for federal foreign assistance programs. 3. Demonstrated training or experience in foreign assistance administration principles, policies, regulations, and procedures. 4. Demonstrated knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership, production methods, and coordination of people and resources. 5. Demonstrated knowledge of principles and processes for providing customer and personal services, to include customer needs assessment, meeting quality standards ...