Provision of Cellphone Services for CDC, US Embassy Windhoek

The U.S. Embassy Windhoek is soliciting bids for a one-year firm fixed-price, indefinite delivery/indefinite quantity contract to provide comprehensive mobile telephone services for 37 official lines, with the potential for a six-month extension. The contractor must deliver full telecommunications services including domestic and international voice calls, SMS, international roaming—particularly to the United States and Europe, voice mail in English with individual boxes per line, and internet access via WAP, alongside the provision of SIM cards, security codes, and telephone numbers for both existing and new devices. All services must maintain 24/7 connectivity and performance, with strict thresholds on acceptable user complaints, uninterrupted SMS availability, and resolution of roaming issues for U.S. mission personnel in the U.S. The contractor is required to comply with all Namibian legal and regulatory requirements, provide free training to U.S. Embassy staff, and maintain a dedicated support line for billing and technical issues. Performance is governed by detailed service standards, with acceptance tied to consistent compliance with these benchmarks and the absence of more than one customer complaint per month. All submissions must originate from entities registered in the System for Award Management (SAM) with a valid Unique Entity Identifier, and offerors must provide proof of current and accurate annual representations and certifications. Proposals must be submitted as separate financial and technical files; mixed submissions will be disqualified. A critical, non-negotiable requirement is the Cybersecurity Supply Chain Risk Management (C-SCRM) evaluation, requiring completion of the C-SCRM Questionnaire with affirmative answers in Sections 2 and 3, or submission of an alternative authorization such as ISO 27001, SOC II, or FEDRAMP. For vendors providing software, the State Department Secure Software Development Attestation Form must also be signed and included. The contract incorporates numerous FAR clauses addressing labor standards, subcontracting, prohibited entities (including Kaspersky Lab and inverted domestic corporations), payment acceleration for small business subcontractors, and cybersecurity prohibitions on certain telecommunications equipment. Invoicing is strictly monthly, in local currency via EFT within 30 days, requiring detailed line-item breakdowns by phone, call logs, separate VAT charges at 15%, and full contact information for invoice corrections. The award will be made to the responsible offeror providing the best value to the government through a FAR 13 comparative evaluation, not a low-price technically acceptable process, with the Contracting Officer’s Representative serving as the primary point of contact for invoice coordination and quality