Q-Flow System enhancements and maintenance support services

The Florida Department of Health is awarding a sole-source contract to ACF Technologies, Inc. for enhancements and ongoing maintenance support services for the Q-Flow Automated Queuing System, a proprietary software platform used statewide for patient appointment scheduling, service delivery monitoring, and vaccine management. The total contract value is $1,500,000, with no itemized line items, options, or delivery schedules specified. The procurement is justified under Florida Administrative Code Chapter 60A-1.045, as ACF Technologies is the exclusive provider of licenses, updates, and technical support for the Q-Flow system, making competitive bidding impossible without compromising system integrity. The solicitation, issued under EXP2623, was posted and closed on April 2, 2025, with no electronic submissions accepted; proposals must be submitted physically via mail or in person to the Department’s designated address in Tallahassee. There are no formal evaluation factors, inspection criteria, or performance metrics outlined, as the award is based solely on the vendor’s unique and irreplaceable access to the system. The place of performance is statewide in Florida, and the contract includes a waiver of protest rights pursuant to Florida Statutes Section 120.57(3), reinforcing the non-competitive nature of the award. No packaging, marking, preservation, or MIL-STD requirements apply due to the purely digital nature of the deliverables. The primary point of contact is Bill Zimmerman, with Allegra Small as the purchasing director, though their roles as COR, COTR, or PCO are not formally designated. Payment procedures, invoicing methods, accounting codes, and specific performance timelines are not detailed in the documentation.