Q517--Staffing Service Tucson

This contract, Solicitation 36C77022R0008, issued by the Department of Veterans Affairs’ National CMOP Office, is a firm-fixed price indefinite delivery/indefinite quantity (IDIQ) solicitation for Pharmacist, Pharmacy Technician, and Shipper/Packer staffing services at the Tucson Consolidated Mail Outpatient Pharmacy (CMOP) in Tucson, Arizona. It is a 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) under NAICS code 561210, with an updated small business size standard of $47 million. The contract period extends over five one-year ordering periods, beginning approximately August 1, 2024, through subsequent option years. The scope includes supplying qualified personnel to support mail outpatient pharmacy operations processing over 15 million prescriptions annually, ensuring continuous operation with appropriate staffing levels across multiple shifts, including coverage for full-time, night, and overtime requirements. The performance requirements are rigorously defined through the Performance Work Statement (PWS), Performance Requirements Summary (PRS), and associated Performance Standards, which set clear metrics such as a minimum of 97% position fill rate per shift, compliance with training and credentialing, and productivity benchmarks for staff roles. Contractor staff must comply with all federal labor and wages laws, including periodic updates to Wage Determinations (most recently Revision 26 dated July 2025 for Pima County, AZ). Security and privacy protections are integral, with personnel subject to background investigations, personal identity verification, and adherence to HIPAA and VA privacy rules governed under a Business Associate Agreement. The solicitation incorporates comprehensive FAR and VAAR clauses addressing commercial item acquisition terms, labor standards, subcontracting limitations, and key personnel controls, with strict prohibitions to prevent conflicts of interest and ensure compliance with regulatory requirements. Proposal evaluation follows a trade-off methodology under FAR Parts 12 and 15, assessing Technical Capability (including Staffing Plans, Program Management, Transition Plans, and Key Personnel), Past Performance, and Price, where Technical and Past Performance are of equal and predominant importance compared to Price. Offerors must submit proposals electronically by December 18, 2025, 10:00 AM CST, in four distinct volumes with prescribed page limits and formatting requirements. Amendments to the solicitation have extended due dates several times, with the latest amendment updating submission instructions, small business size standards, wage determinations, and documentation requirements such as subcontractor consent letters. Inspection and acceptance occur at the Tucson CMOP facility through government surveillance under the Contracting Officer’s Representative, employing quality