Q522--VHSO Teleradiology Services- Fayetteville (564) SDVOSB competitive

The Department of Veterans Affairs, through Network Contracting Office 16, has awarded a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside contract for teleradiology services supporting the Veterans Health Care System of the Ozarks, primarily at the Fayetteville, Arkansas site, with services extended to five VA medical facilities across Arkansas and Missouri. The contract, identified by solicitation number 36C25626Q0022 and NAICS code 621512, is an indefinite-delivery, indefinite-quantity (IDIQ) agreement with a guaranteed minimum of $1,000 and a ceiling of $3.1 million, covering a one-year performance period from January 2, 2026, to December 31, 2026. The solicitation was amended multiple times, culminating in a final submission deadline of February 17, 2026, with all amendments extending receipt dates due to a subsequent small business appeal regarding the NAICS code designation and procedural adjustments. The contractor is required to provide full-service teleradiology interpretations, including routine and STAT radiological exams, using U.S.-based, board-certified or board-eligible radiologists, ensuring no offshore interpretation occurs. Performance standards mandate 100% of routine reports be issued within 24 hours, STAT studies within one hour, and critical findings communicated by phone within one hour and documented in the system. All radiologists must maintain current credentials, comply with HIPAA and VA privacy policies, and meet a 98–100% accuracy and timeliness benchmark. The contractor must adhere to stringent quality assurance protocols outlined in the Quality Assurance Surveillance Plan, which includes monthly audits, peer reviews, and direct observation to evaluate timeliness, provider qualifications, and communication of critical results. Surveillance outcomes directly impact CPARS ratings and contract evaluations. Key personnel must be identified, certified as free from conflicts of interest, and require prior written approval for any replacement or diversion. The contract prohibits subcontracting to non-certified SDVOSBs beyond 50% of the total contract value and mandates full compliance with VAAR 852.219-75 and other subcontracting limitations. Contractors must also complete certifications for immigration compliance, ensuring no employment of unauthorized foreign nationals, and must adhere to VA’s Rules of Behavior, including strict protocols for data handling, system access, sanitization, and protection of VA information systems.