Quality Assurance & Deficiency Management (PQDR/SDR, Warranty, Returns)

The contract involves managing Process Product Quality Deficiency Reports (PQDRs) and Supply Discrepancy Reports (SDRs), overseeing return and exchange programs, and providing warranty support to ensure quality assurance in supply chain operations. The contractor is required to maintain on-time delivery (OTD) at or above 90% while keeping the SDR rate at or below 3%, ensuring efficient resolution of supply and product quality issues. The work is to be performed primarily in Richmond under the Department of Defense’s Defense Logistics Agency (DLA) Aviation. It is a subcontract opportunity classified under NAICS code 541330, with a response deadline of July 2, 2026. This contract supports maintaining high standards in product quality and supply reliability critical to defense logistics.