R -- 24/7 Operation of the DSCR Customer Contact Center

Solicitation #SP0410-04-R-0625 replaces #SP0410-03-R-3632. Contractor shall furnish adequate and suitable labor and supervision to operate the DSCR Customer Contact Center, located at Defense Supply Center Richmond, Virginia. Requirement includes providing effective, economical and timely receipt of customer orders and responses to customer or vendor inquiries via telephone, facsimile, e-mail, and the Internet and USPS for the 24/7 daily operation of the DSCR Customer Contact Center. THIS REQUIREMENT IS SET-ASIDE FOR 8(a) FIRMS ONLY. The NAICS code is 561110 and the Small Business Standard is $6.0 million. The Government envisions a best value procurement to satisfy this requirement. It will not be awarded on the basis of cost alone. Award of a firm-fixed price contract is anticipated. A copy of the solicitation will be available via the DLA Procurement Gateway at http://progate.daps.dla.mil sometime toward the end of October 2003 or the beginning of November 2003. From the Gateway homepage, select - Search RFPs from the left-hand sidebar. Then choose the RFP you wish to download. RFPs are in portable document format (PDF). To download and view these documents, you will need the latest version of Adobe Acrobat Reader. This software is available free at http://www.adobe.com. A PAPER COPY OF THIS SOLICITATION WILL NOT BE AVAILABLE TO REQUESTORS. ANY and ALL questions concerning this solicitation shall be submitted IN WRITING after the solicitation is issued to Sandy McGrory via email at sandra.mcgrory@dla.mil or by fax (804) 279-3246. All responsible sources may submit an offer, which will be considered by the agency.