R--Automated Real-Time Customer Service Assessment and Feedback Program

The contract solicitation VA262-13-Q-0950 pertains to a sole source procurement proposed for Vertical Systems, Inc. under the NAICS code 519190, which covers internet publishing and broadcasting and web search portals, with a size standard of $7.0 million. The government intends to acquire an automated real-time customer service assessment and feedback program, aiming to enhance customer service quality through immediate evaluation and response mechanisms. Although this notice signals a sole source intent, the government is open to considering any quotations submitted within four days from the notice issuance, specifically by 9:00 am Pacific Standard Time on June 18, 2013. This solicitation is not an invitation for competition but serves to gather information to determine whether a competitive procurement might be warranted. Interested parties can submit quotations via email to Rebecca Gloria at the provided contact address. No additional details about the place of performance, office address, or specific agency have been made available. The government retains sole discretion on whether to proceed without competition based on the responses received, emphasizing that only timely and appropriately addressed quotations will be evaluated.