R--Patient-Centered Care Satisfaction Survey

The contract awarded by the Network Contracting Office 22 involves a sole source order under the Multiple Award Schedule Program for Patient Satisfaction Surveys at the VA Greater Los Angeles Healthcare System. This award is based on statutory and regulatory authority, including the Federal Property and Administrative Services Act, Services for Executive Agencies, and the National Defense Authorization Act, as implemented by FAR 8.405-6. The justification for the sole source procurement hinges on the unique or highly specialized nature of the required services, which only one provider can deliver at the necessary quality level. The contracting action is identified by solicitation number VA26216Q1540 and relates to patient-centered care satisfaction surveys. The associated NAICS code is 454112, which generally involves electronic shopping and mail-order houses, indicating the specialized nature of the survey service delivery. The contract specifically supports efforts to gauge patient satisfaction within the VA Greater Los Angeles Healthcare System, ensuring valuable feedback to improve care quality. Key administrative details such as the exact place of performance and point of contact are not specified, emphasizing the focus on the specialized service procured rather than geographical constraints.