Records Management System

The City of Raleigh is soliciting proposals under solicitation number 274-533 for a comprehensive Records Management System (RMS) to support the Raleigh Fire Department. The required system must be a Software as a Service (SaaS) solution featuring modules for incident reporting, fire investigations, pre-incident planning, fire inspections, personnel records, scheduling, training, community risk reduction, health and safety, command operations, and asset and inventory management. Key technical requirements include integration with Computer-Aided Dispatch (CAD) systems, support for National Fire Incident Reporting System (NFIRS) and National Emergency Response Information System (NERIS) standards, and compliance with state and local data retention laws. The contract mandates strict data security and sovereignty, requiring all city data to be stored on servers physically located within the continental United States. Technical safeguards must include AES-256 encryption at a minimum, in accordance with Federal Information Processing Standard Publication 140. Proposals will be evaluated based on weighted criteria, with the possibility of a second-stage interview and demonstration for shortlisted firms. Awardees must provide a detailed data migration plan, a comprehensive implementation strategy, and adhere to established Service-Level Agreements (SLAs) for support and resolution. Proposals are due by November 20, 2026, and must include a signed original, one copy, and an electronic PDF version on a USB flash drive.