Redesign of the Unsolicited Reporting Notification (URN) Feedback Survey for the Prescription Drug Monitoring Program (PDMP)

The Maryland Department of Health & Mental Hygiene is seeking proposals to redesign and provide implementation recommendations for a survey aimed at gathering feedback from users registered with the Prescription Drug Monitoring Program (PDMP) who have received a Unsolicited Reporting Notification (URN) letter. The goal of this contract is to improve the survey's effectiveness in capturing user insights and to enhance the overall communication process related to URN letters. The solicitation, identified as BPM041840, was posted on January 18, 2024, with a response deadline of February 8, 2024. The project falls under the NAICS code 541330, which pertains to engineering services, and is managed by the State and Local Government (SLED) organization. Interested vendors are encouraged to contact Sharein Greene via email for further details. The contract emphasizes the need for a comprehensive redesign that will facilitate actionable feedback from PDMP-registered users, ultimately supporting the state's efforts to optimize its notification and reporting system. The project is based in Maryland, with the performance expected within the state, and aims to enhance the communication strategies surrounding the URN process to ensure better engagement and compliance from users.