Referral Management Software

Central Texas Community Health Centers, doing business as CommUnityCare, is soliciting proposals under RFP 2026-09-001 for a closed-loop referral management software solution. The objective is to implement a system that tracks the entire referral lifecycle from creation in Epic through scheduling, completion, and the return of consultation notes to the originating provider. The project has a proposed budget of 150,000.00 USD for an initial three-year term, with one optional renewal period. Key technical requirements include proven Epic interoperability via HL7 and FHIR APIs, real-time dashboards for referral aging and performance, and strict adherence to HIPAA and other security frameworks such as SOC II and NIST. The contract will be awarded to the respondent offering the most advantageous proposal based on a weighted scoring system focusing on functional capability, Epic integration, reporting visibility, cost, and regulatory compliance. Selected vendors must meet rigorous service level agreements, including 99.9% system availability and at least 99.5% data accuracy. Implementation milestones include a project kickoff within 10 business days of execution and a 30-day go-live support period. Proposals must be submitted in a sealed physical binder by 2:00 PM Central Time on November 9, 2026, and must include a signed Conflict of Interest Questionnaire and a Vendor Confidentiality Agreement.