Request for Competitive Sealed Proposals - Unified Digital Experience (UDE)

The City of San Antonio Information Technology Services Department is soliciting proposals under solicitation number 6100019771 for a long-term Unified Digital Experience (UDE). This project aims to establish a single, unified digital entry point that allows residents to identify and access services across the City and all SmartSA Partner agencies. The UDE will provide contextual information and guide users through service interactions such as applying for permits, setting up utilities, starting a business, and accessing transit, extending the digital service capabilities beyond standard 311 reporting. The procurement is categorized under System Implementation and Engineering Services. The solicitation was posted on October 20, 2026, with a response deadline of November 19, 2026, at 5:00 PM. Interested parties must complete the SAePS Vendor Registration to view the solicitation and submit proposals via the SAePS portal. Strict communication restrictions are in place, prohibiting respondents from contacting City officials or employees regarding the proposal until the contract is approved at a City Council A session. Primary points of contact for this effort include Karla Holten and Troy Elliott within the Finance Procurement Division.