Resident Bulk Internet and In-Unit Wi-Fi Services for Agency Housing Development

The Housing Authority of the City of Asheville is soliciting proposals for Resident Bulk Internet and In-Unit Wi-Fi Services for its housing developments in Asheville, North Carolina. The scope of work includes providing bulk internet transport to covered properties, wired distribution to every dwelling unit, one managed in-unit Wi-Fi gateway per unit, resident customer support, a property-management portal, and ongoing network monitoring and maintenance. The contract is for an initial term of 60 months, with a requirement for the contractor to cooperate in an orderly transition to a successor provider upon expiration. Payment is structured as an all-inclusive per-unit monthly bulk rate for approximately 1,493 units, with no one-time installation or activation charges payable by the agency or residents. The solicitation requires strict adherence to HUD regulations, including Section 3 of the Housing and Urban Development Act of 1968, the Davis-Bacon Act, and the Americans with Disabilities Act. Additionally, contractors must comply with the agency's Language Access Plan by providing materials in English and Spanish and must maintain commercially reasonable cybersecurity controls while prohibiting the monetization of resident data. Proposals must be submitted electronically via the eProcurement Marketplace by November 12, 2026, following a specific tabbed and bookmarked format.