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This Sources Sought opportunity from Department Of Defense was posted on May 9, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

RFI: Defense Commissary Agency (DeCA) Area Technical Representative for Grocery Point of Sales

Closed
832469255Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

NAICS

N/A

Place of Performance

Fort Gregg Adams, VA, USA

Set-Aside

NONE

Documents

1

DeCA Regional Technical Representatives RFI

PDF, Low priorityrfi
Low

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Timeline

PhaseClosed
Posted

Sources Sought

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → It Contracting Division - PL83
Contacts2 people available
OfficeSCOTT AFB, IL, 62225-5406, USA
Office AddressSCOTT AFB, IL, 62225-5406, USA
Contacts
Kassaundra Hund
Tamara Norrenberns

Full Description

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The Defense Commissary Agency (DeCA) operates approximately 240 military commissaries worldwide in four global regions. Of that total, nearly 180 stores are in Continental United States (CONUS) locations, including Alaska and Hawaii. Approximately 60 stores are located outside the Continental United States (OCONUS) locations. The total number of commissaries operated globally is subject to change based on the needs of the military services. Commissaries support approximately 12 million United States military customers including Active Duty, Reserve, National Guard, military retirees, and family members. Commissaries operate similarly to commercial grocery stores and employ industry-standard Point of Sale (POS) systems, specifically those provided by International Business Machine (IBM) and National Cash Register (NCR). Regional Technical Representatives support DeCA operations impacted by POS system outages. There are five (5) DeCA Regional Technical Representatives, one for each respective DeCA Area: CONUS East, CONUS West, CONUS Central, Asia-Pacific, and Europe. These representatives work as store escalation agents based on location, collaborating with the POS help desk. If a store has many pending help desk tickets, the DeCA Program Management Office (PMO) may direct site a visit to identify and address the root cause of the problem (training, hardware, software, etc.). The Representative may recommend an appropriate resolution strategy, such as providing additional training, coordinating with field engineers, or working with Tier 3 to fix the software issue. DeCA Regional Technical Representatives support Store Directors, Zone Managers, DeCA Headquarters, and Store Personnel.

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POSTED

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DEADLINE

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POSTED

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DEADLINE

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