Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →

RFI - TSA Human Capital Help Desk Services

Active
70T01019R9EHRM000Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The Transportation Security Administration (TSA) issued a Request for Information (RFI) for Human Capital Help Desk Services under solicitation number 70T01019R9EHRM000, initially posted on April 15, 2019. The purpose of this RFI was to gather industry feedback on potential service offerings for this requirement. After a thorough evaluation of all capability statements and comments received, TSA has decided not to proceed with a re-competition of this effort. Instead, the agency identified a suitable acquisition strategy by leveraging existing contract vehicles. This decision indicates that TSA will manage the Human Capital Help Desk Services through current contracts rather than initiating a new procurement process. The announcement clarifies that no set-aside status applies and that the acquisition aligns with the North American Industry Classification System code 561421, which covers facilities support services. The contracting office responsible is the Department of Homeland Security's Contracting and Procurement office located in Springfield, VA. Interested parties seeking further information can contact Sophie Campbell via email or phone as listed in the contract details.

General Info

TSA will manage Human Capital Help Desk Services using existing contracts, no new procurement planned.

NAICS

561421 - Telephone Answering Services

Place of Performance

VA

Set-Aside

NONE

Documents

2

HC_Help_Desk_Draft_SOW.pdf

PDF

HC_Help_Desk_RFI.pdf

PDF

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

1 update
PhaseSources Sought
Posted

Sources Sought

Notice updated

The response deadline was removed. The notice description changed.

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more
AgencyDepartment Of Homeland Security → Contracting And Procurement
Contacts1 person available
OfficeSpringfield, VA, 20598, USA
Office AddressSpringfield, VA, 20598, USA

Full Description

Show more
The purpose of this RFI amendment is to notify industry that TSA will not be re-competing this requirement at this time. TSA has thoroughly reviewed all capability statements and comments received in response to this RFI announcement. Based on a review of TSA's existing contract vehicles, TSA has identified a viable acquisition strategy without a need to re-compete this effort at this time. Thanks for your interest in supporting TSA's mission.

Similar Contracts

Same NAICS industry code

NAICS: 561421
SLED
Live Answering Services
Solicitation # HA-2026-113
The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals under solicitation HA-2026-113 for multilingual telephone answering, dispatching, and work order entry services. The selected vendor will provide 24/7 support for residents of 5,750 public housing units, primarily in English and Spanish, to handle maintenance service requests such as power outages and water leakages. Key responsibilities include entering work orders directly into HACLA's business system, implementing a secure SMS service, and providing monthly analytic reports. All calls must be recorded and retained for at least one year for quality assurance and compliance purposes. HACLA intends to award multiple contracts based on a Best Value evaluation. Scoring is weighted across proposed staffing (25 points), work plan and methodology (25 points), price (23 points), qualifications (20 points), and Section 3 compliance (7 points). Finalists may be required to provide oral presentations or submit Best and Final Offers. The contract includes a base term with three optional extensions and requires vendors to maintain cybersecurity insurance of at least 1,000,000 dollars. Compliance requirements are extensive, including adherence to HUD Form 5370-C, the Fair Labor Standards Act, the Americans with Disabilities Act, and OSHA regulations. Vendors must provide a Contractor Workforce Profile and certify their status as a Section 3 Business Concern. Proposals must be submitted in sealed envelopes and include several mandatory exhibits, including a price/cost form, a responsibility questionnaire, and a Section 3 Economic Opportunity Plan. Invoicing is performed monthly in arrears and must include detailed descriptions of work, personnel, and billing rates.
City of Los Angeles

POSTED

8 days ago

DEADLINE

in 23 days
View Details
NAICS: 561421
International
RFP for Fire Communications and Dispatch Services
Solicitation # 26-22
Northumberland County is soliciting proposals for Fire Communications and Dispatch Services to support seven participating fire departments. The contract involves a comprehensive service model including call intake, processing, dispatch procedures, radio and paging operations, and incident support. The selected provider must manage the technical infrastructure, including Computer-Aided Dispatch (CAD) and records management systems, while adhering to strict service level standards for call answer and dispatch times. The agreement is intended for an initial five-year term with two optional five-year extensions, with an anticipated execution date of December 1, 2026. Proponents must submit their proposals by October 22, 2026, via an electronic portal, providing separate technical and pricing submissions. The evaluation process consists of four stages, including a mandatory review of submission requirements and a presentation stage; award is based on a final total score of 100 points, with a minimum threshold of 60 points required in the presentation stage to proceed. Key requirements include compliance with the Municipal Freedom of Information and Protection of Privacy Act, data residency within Canada, and specific insurance coverages: 5 million dollars for Commercial General Liability, 2 million dollars for Automobile Liability, and 2 million dollars for Professional Liability. Successful bidders must also provide a valid WSIB clearance certificate and demonstrate robust cybersecurity measures, such as MFA and SOC 2 or ISO 27001 certifications.
Northumberland County

POSTED

26 days ago

DEADLINE

in 1 day
View Details

More opportunities from Department Of Homeland Security → Contracting And Procurement

Same awarding agency

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Miguel
Hillary
Keith Deutsch
Christine

Join 750+ contractors already using CLEATUS