RFP 26-16 Visitor Assistance Program - O‘ahu

The Hawai‘i Tourism Authority is soliciting proposals for a Visitor Assistance Program on the island of O‘ahu, aiming to partner with qualified firms or individuals capable of delivering a comprehensive support system for visitors facing crises. The program's scope includes providing aid to tourists affected by crimes or other emergencies, offering medical support, liaising with law enforcement, resolving airline-related issues, assisting with obtaining acceptable identification, and delivering visitor education and emotional support. Additionally, the initiative seeks to implement prevention strategies focusing on health and safety concerns to enhance visitor well-being throughout their stay. Interested parties must submit their proposals by June 16, 2026, responding to solicitation P26002866 issued by the Hawai‘i Department of Business, Economic Development, & Tourism. The successful contractor will be expected to develop, promote, and manage a scalable and responsive system that ensures visitors receive timely and effective assistance during their time on O‘ahu. The point of contact for this solicitation is Tracey Fermahin, who can provide further information regarding the opportunity.