RFP for CRM Solution in Admissions & Recruiting

The solicitation issued by Northwest Mississippi Community College seeks proposals for a comprehensive Customer Relationship Management (CRM) system tailored to enhance admissions and recruiting processes. The RFP, identified as #26-007-02 with solicitation number 3170033134, was posted on June 13, 2025, with a submission deadline of August 12, 2025. The project is estimated to be valued between $500,000 and $2,000,000, with the contract awarded to the lowest and/or best responsive, responsible, and qualified bidder. The procurement is managed by the Mississippi Procurement Technical Assistance Program, and proposals can be submitted either physically or electronically through the college’s designated bidding website. The scope of work includes system implementation, integration, data migration, user training, and ongoing support, with an emphasis on data security, accessibility, and compliance with relevant standards such as FERPA. The bidding process emphasizes adherence to the Instructions to Bidders, with no specific set-aside categories, contract clauses, or regulatory references explicitly incorporated or referenced in the available documentation. The college reserves the right to reject or waive irregularities in bids and to extend evaluation periods if necessary. Contract administration details specify that the award will be based on the lowest and/or best bid, with key contacts including Dr. Angela Dortch for specifications and bid inquiries. Supporting documents, including specifications and bid instructions, are accessible at the college’s purchasing office or online, though no detailed line-item pricing, packaging, or inspection criteria are included in the public summaries. Overall, the procurement aims to secure a scalable, secure, and user-friendly CRM solution to streamline admissions and recruiting efforts, with the final award contingent upon comprehensive evaluation of responsiveness, responsibility, qualification, and cost.