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This Government Contract opportunity from Department Of Housing And Urban Development was posted on October 20, 2014. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

RFP for HUDOIG-GFB-14-N-0002

Awarded
HUDOIG-GFB-14-N-0002Federal

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This contract provides comprehensive operations, maintenance, software, and analytics support for the HUD OIG Distributed Computing Environment. The scope includes managing equipment at the Central Server Facility and Disaster Recovery Facility, maintaining local area networks, and supporting a wide array of end-user hardware, including workstations and mobile devices. Key responsibilities involve ensuring security controls meet NIST SP 800-53 standards for Moderate Impact systems, providing 24x7 troubleshooting, and managing e-mail archiving and eDiscovery capabilities to support litigation holds. The contractor is tasked with several critical modernization initiatives, including migrating data centers and agency-wide applications to the cloud, virtualizing data storage, and implementing a seamless single sign-on service. Additionally, the contract requires technical expertise in predictive and data analytics infrastructure and the coordination of WAN and Data Center migrations. While the contractor provides the necessary personnel and materials for these services, they are not responsible for provisioning telephone lines or the physical hosting and maintenance of the server and disaster recovery facilities.

General Info

Contract Value

$1,986,806

NAICS

519190 - All Other Information Services

Place of Performance

DC, USA

Set-Aside

NONE

Award Issued Date

Documents

6

amendment_1.doc

DOC

amendment_2.doc

DOC

amendment_3.doc

DOC

HUDOIGGFB14N0002_Q-A.docx

DOCX

Q-A_set_2_06052014_Formatted_and_Consolidated.docx

DOCX

RFP_05152014.docx

DOCX

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Timeline

5 updates
PhaseAwarded
Posted

Combined Synopsis

Notice updated

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Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Housing And Urban Development → Department Hud-Chief Procurement Officer
Contacts2 people available
OfficeWASHINGTON, DC, 20410, USA
Office AddressWASHINGTON, DC, 20410, USA
Contacts
Ergene LeeDirector of Contracts and Procurement
Candace WiseContract Specialist

Full Description

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This contract provides operations, maintenance, software, and analytics support for the HUD OIG Distributed Computing Environment (DCE) to accomplish the following mission critical services in accordance with all Federal rules, regulations and policies: ? Supporting, maintaining and deploying DCE equipment located in the Central Server Facility (CSF) and Disaster Recovery Facility (DRF). ? Supporting, maintaining, and deploying all approved local area networks (LANs) at HUD OIG locations. ? Provide coordination and technical expertise during a WAN and Data Center recompete, award, and migration that will occur during the base year. ? Supporting and maintaining end-user workstations. The end-user workstation includes a laptop computer, laptop docking station, a flat screen monitor, a keyboard, and a mouse. ? Supporting and maintaining wireless equipment, to include iPad(s), iPhone(s), and Windows Mobile Devices. ? Provide mobile device management support for HUDOIG's inventory of 400 mobile phones and tablets. ? Supporting and maintaining other end-user network-connected hardware (desktops, video conferencing equipment, printers, and scanners). ? Supporting and maintaining the hardware for the custom-built application infrastructure. ? Supporting, maintaining, and monitoring security for the infrastructure and applications including data and databases. ? Providing end-user support across the HUD OIG infrastructure. ? Support for internal litigation holds and basic internal eDiscovery activity ? Performing DCE operations and maintenance (e.g., backups, routine maintenance). ? Providing and maintaining updated documentation for DCE according to industry standard configuration management practices. ? Supporting the migration of data centers to the cloud in collaborative partnership with cloud provider technical team. ? Reduce the amount of hardware within the overall HUD OIG Infrastructure to comply with Federal directives [i.e. OMB, Presidential directives, etc.] ? Provide security controls that are confirmed to meet the security standards for Moderate Impact systems as described in NIST SP 800-53 with an accepted Certification and Accreditation (C&A). ? Provide a seamless Single sign-on service spanning access to the DCE and cloud based applications and data. ? Provide expanded access to state-of-the-art collaborative tools and capabilities (such as instant messaging, soft phone integration, on-line meetings, shared workspace, social media, groupware, workgroup support systems, etc.) ? Support the design, planning, architecture of predictive and data analytics infrastructure. ? Provide analytics expertise in the selection, evaluation, and advice that contributes towards the direction of HUDOIG's predictive and data analytics tool set. ? Provide mid-level data analytics services based on request tickets received from audit and investigations. ? Support internal video broadcast servers ? Provide connectivity support to Multi-Function Devices ? Coordinate shipping, tracking, and inventory of technology equipment to and from field offices and headquarters. ? Support the migration of data storage to a virtualized infrastructure. ? Support the installation and set-up of new SAN Storage devices, as appropriate. ? Support the planning and execution of workstation refresh cycles currently passed every 4 years and scheduled for June 2016. ? Support the possible migration or hybrid integration of MS Office application services with an alternatively hosted (cloud) environment. ? Support the migration of selected agency-wide applications to an alternatively hosted (cloud) services provider. ? Support and maintain an e-mail, collaboration, case and audit management infrastructure that will ensure access for all HUDOIG users in the event of failure at any one provider location. ? Provide 24x7 troubleshooting service for inquiries, outages, issue resolutions, etc. ? Support the migration of existing messaging services (Microsoft Exchange) to an alternatively hosted services provider (cloud). ? Provide e-mail archiving capability with extensible storage and the ability to mark and retain data to support litigation hold requirements. ? Provide robust and rapid search (full text) capability to enable forensics and e-discovery across archived and active files. ? Provide ad-hoc IT projects/services not included above as directed by the OIG. The Contractor shall furnish the necessary personnel, materials, equipment, software, telecommunications, facilities and related services required to perform this Contract. The Contractor is not responsible for ? Supporting and provisioning of telephone lines and service. ? Hosting, supporting and maintaining the physical Central Server Facility ? Hosting, supporting and maintaining the physical Disaster Recovery Facility ? Deploying the wide-area network (WAN)

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