RFP for Maintenance and Support Services for dnaFusion Access Control Systems

The City of Murrieta’s Information Technology Department has issued a solicitation for maintenance and support services for the dnaFusion access control system under solicitation number 2026-07. The contract seeks vendors to provide ongoing technical support, system updates, troubleshooting, and preventive maintenance to ensure the continued reliability and security of the access control infrastructure across city facilities. The opportunity is targeted toward vendors capable of delivering responsive, proactive services tailored to the specific needs of the dnaFusion platform, with performance expected to align with the operational requirements of a public safety and security system. The response deadline is August 1, 2026, and no bid bond is required. The solicitation is open to qualified vendors within the SLED sector and is managed by the City of Murrieta, located in California. All bids must be submitted through the designated portal prior to the deadline, and inquiries should be directed to Michael Amado, the primary point of contact, via email or phone. There is no specified set aside or NAICS code, indicating the opportunity is open to all eligible businesses without geographic or size restrictions beyond standard federal and state compliance. Performance is expected to be conducted in support of the city's existing infrastructure, though the exact location of the systems is not detailed in the posting. Bidders are encouraged to review the full solicitation posted on the PlanetBids portal to understand technical specifications, service level expectations, and reporting requirements.