RFP-FY27-102-01 INTEGRATED COMMON USE PASSENGER PROCESSING (CUPPS) AND FLIGHT INFORMATION DISPLAY SYSTEM (FIDS) REPLACEMENT

The Norfolk Airport Authority is seeking proposals to replace its existing Integrated Common Use Passenger Processing (CUPPS) and Flight Information Display System (FIDS) with a modern, fully integrated solution that enhances passenger processing efficiency and real-time flight information dissemination. The solicitation, identified as RFP-124076, is open to qualified vendors who can deliver a system compatible with current airport operations, capable of supporting multiple airlines and ground handlers under a common-use framework, and designed to improve passenger experience through reliable, scalable, and user-friendly technology. The system must meet operational standards for airport environment robustness, cybersecurity compliance, and seamless integration with existing or future airport IT infrastructure. Proposals must be submitted by August 7, 2026, and responses should demonstrate technical capability, past performance in similar airport implementations, and a clear plan for deployment, training, and ongoing support. The system will be installed and operated at 2200 Norview Ave, Norfolk, Virginia, and must adhere to all functional and performance requirements outlined in the solicitation. Questions and communications should be directed to Satoria Jennings at sjennings@norfolkairport.com or 757-857-3397. The Virginia-based airport authority is seeking solutions that not only replace legacy equipment but also future-proof operations with industry-leading innovation and minimal disruption during transition.