RFP, Managed IT Services Provider, #26-004

The City of Powder Springs is soliciting competitive sealed proposals from qualified professional IT firms to establish a term contract for recurring monthly managed IT and security services. The scope of work includes overseeing the city's IT network and functions, providing network infrastructure and hardware updates, and delivering specialized services such as AI advisory, planning, and governance. Key technical requirements include managed backup and archiving for Microsoft 365, business continuity and disaster recovery capabilities, and strict adherence to CJIS compliance and cybersecurity frameworks such as NIST or CIS Controls. The selected provider must also ensure systems support the Georgia Open Records Act and maintain cybersecurity liability insurance. Proposals are due by 12:00 noon EST on November 11, 2026, and must be submitted to City Clerk Candyce James. Submissions must include a company overview, a detailed description of services and SLAs, a transition plan, a pricing structure with costs remaining firm for at least one year, and three municipal references from the past five years. Evaluation will be based on a points system where the lowest compliant cost receives the maximum available points. The contract allows the city the discretion to extend the agreement for up to four additional one-year periods. Qualified firms must demonstrate experience supporting government entities and provide proof of relevant industry certifications and tax identifiers upon award.