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SaaS Application Support and Hypercare Provider

Active

International

Response Deadline11/09/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Education Authority

NAICS

541519 - Other Computer Related Services

Place of Performance

GBR

Set-Aside

NONE

Documents

This scope was carved out of ICT-26-005.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Fixed Asset Management System

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 12

subcontract

Response DeadlineNov 9

Submission deadline

Response Deadline

11/09/2026, 03:00:00 PM UTCin 28 days

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Organization & Contact Information

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AgencyEducation Authority

ContactsNo contacts available

OfficeN/A

Organization / AgencyEducation Authority

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical support and incident management for prime contractors on Education Authority projects. Performs three months of hypercare support, logs and resolves incidents per SLAs, fixes implementation defects, and monitors integrations using an ITSM ticketing system. Delivers incident resolution reports, service review meetings, and a stable production environment.

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