SAFE System to Solve V.03/2026

San Mateo County Health is seeking a technology platform through solicitation 2026-RFP-00440 to support its continuous improvement initiatives across all divisions. The platform is intended to be secure, user-friendly, and configurable to facilitate structured root-cause problem-solving, transparent communication, and shared learning organization-wide. It must support identifying and addressing a wide spectrum of improvement opportunities—from harm and risk incidents to staff-generated ideas—while ensuring compliance with regulatory requirements and safeguarding sensitive information. The system aims to enhance client and staff safety and experience, build organizational problem-solving capabilities, enable cross-team collaboration, and foster a sustainable culture of continuous improvement. The contract framework, guided by San Mateo County’s standard agreement templates, sets forth clear terms and conditions for service delivery, payment, contract duration, termination rights, intellectual property ownership, indemnification, and compliance, including HIPAA standards. It applies to contracts exceeding $200,000 and ensures contractor responsibilities and protections align with county policies. Key points include provisions for contractor obligations, protection of intellectual property, and adherence to regulatory compliance, establishing a robust foundation for the delivery and management of the requested technology solution to support SMC Health’s strategic improvement goals.