Salesforce Software Subscription and Maintenance Support

The United States Citizenship and Immigration Services, under the Department of Homeland Security, is seeking annual Salesforce software subscription and maintenance services to support its Customer Relationship Management and Call Center operations. The requirement is forecasted under NAICS code 541519 and is designated for HUBZone small business set-aside, aiming to encourage participation from businesses located in historically underutilized business zones. The primary place of performance is in Camp Springs, Maryland, where the services will be delivered to ensure seamless functionality of USCIS’s customer service systems. Point of contact for this requirement is Allie Hernandez, reachable via email and phone, with Amir Hrnjic serving as the alternate point of contact. Scott Stewart, the Small Business Specialist and APFS Coordinator, is available to assist small businesses with inquiries related to the procurement. Although the solicitation number and posted date are not yet available, the official record can be viewed through the provided US government portal link, offering further details as the opportunity progresses toward formal solicitation.