Secure Content Management and Collaboration Platform

This Request for Information (RFI) is issued as market research to determine industry’s capabilities to provide a secure content management and collaboration platform solution that will support the Department of State’s (State) global diplomacy mission and business processes.

The Government does not commit to award a contract on the basis of this RFI, or reimburse any costs associated with the preparation of responses.  This RFI is issued solely for information and planning purposes and does not constitute a solicitation.  All information received in response to this RFI that is marked “Proprietary” will be handled accordingly.  Responses to the RFI will not be returned.  In accordance with FAR 15.201(e), responses to this RFI are not offers and cannot be accepted by the Government to form a binding contract.  Responses to this RFI will assist the Department in determining the potential level of interest, competition adequacy, and technical capabilities of commercial vendors to provide the required products and/or services.  The Government does not guarantee any action beyond this RFI.

The results of this market research will contribute to determining the acquisition plan and the method of procurement.  The anticipated North American Industry Classification System (NAICS) code assigned to this procurement is 513210 and Product Service Code (PSC), 7A21.

The Department's mission is to advance the interests of the American people, their safety, and economic prosperity by leading America’s foreign policy through diplomacy, advocacy, and assistance.  The mission of the Bureau of Diplomatic Technology (DT) is to provide effective management of State’s technical infrastructure, digital assets, and deployment of crucial technologies at home and around the globe to enable diplomacy at the physical and digital edge.  

To do this, DT requires a cloud-based solution that enables the secure creation, collaboration, sharing, storage, and management of digital content, both internally and with trusted external partners, to ensure that Department personnel can share, access, and control the information they need, when they need it, from anywhere in the world.  The platform must support controlled, role-based access to content, facilitate real-time collaboration, enable digital signature workflows, and provide centralized governance over documents, records, and other digital assets throughout their lifecycle.

To this end, DT is seeking input from industry to provide market-leading solutions capable of meeting the full breadth of functional requirements outlined in this RFI.  The Department requires access to a fully integrated platform that is compliant with current federal security requirements, is easy to use, flexible, scalable, customizable, and configurable to meet specific Department requirements as further detailed below.