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This Government Contract opportunity from Department Of Defense was posted on December 1, 2010. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Service Desk Agent Level 2 and 3 Augmentation

Awarded
DHQCSD11MPT0063Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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AI Contract Overview

Show more

Solicitation DHQCSD11MPT0063, also identified as HC1028-10-R-2048, is an 8(a) set-aside procurement issued by the Department of Defense Telecommunications Division for Service Desk Agent Level 2 and 3 Augmentation. The contract seeks specialized IT support for the DISA Computing Services SMC in Mechanicsburg, Pennsylvania, focusing on IBM mainframe and UNIX server environments. Operating within an ITIL Service Desk framework, the required services include system maintenance, network software installation, and user support, with a performance period spanning from March 2011 through February 2015. The procurement process involved multiple amendments to refine the Statement of Work and clarify technical requirements. Key administrative details include a requirement for a Secret facility security clearance and specific personnel background investigations for IT positions. The solicitation includes detailed CLINs for services and travel, as well as technical proficiency checklists to ensure System Administrator competency. The most recent updates focused on finalizing the Statement of Work to ensure precise operational requirements for the mainframe-centric support services.

General Info

Agency

Department Of Defense → Telecommunications Division- HC1013

Contract Value

$11,073,798.22

NAICS

541519 - Other Computer Related Services

Place of Performance

5450 Carlisle Pike, MECHANICSBURG, PA, 17050, USA

Set-Aside

NONE

Awardee

NEXONE INC.

Award Issued Date

Documents

8

Draft DD254 - HC1028-10-R-2048

DOC, High priority: read this firstspecifications
High

HC1028-10-R-2048 Amendment 0001

DOC, High priority: read this first12 pages · amendment
High

HC1028-10-R-2048 Amendment 0002

DOC, High priority: read this first2 pages · amendment
High

HC1028-10-R-2048 Amendment 0003

DOC, High priority: read this firstamendment
High

HC1028-10-R-2048 Amendment 0004 - SOW

DOC, High priority: read this firstamendment
High

HC1028-10-R-2048 Amendment 0005

DOC, High priority: read this first12 pages · amendment
High

HC1028-10-R-2048 Request for Proposal - IBM Mainframe Service Desk Support

DOC, High priority: read this first64 pages · rfp
High

Junior SA Skills Core Skill Set Determination Checklist

PDF, High priority: read this firstspecifications
High

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

5 updates
PhaseAwarded
Posted

Presolicitation

Notice updated

Response deadline added: Sep 16, 2010. The notice description changed. The point of contact changed.

Notice updated

The notice description changed.

Notice updated

The notice description changed.

Notice updated

Response deadline changed from Sep 16, 2010 to Sep 23, 2010. The notice description changed.

Notice updated

The notice description changed.

Type Changed

Presolicitation → Solicitation

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → Telecommunications Division- HC1013
Contacts1 person available
OfficeSCOTT AFB, IL, 62225-5406, USA
Organization / AgencyDepartment Of Defense → Telecommunications Division- HC1013
Office AddressSCOTT AFB, IL, 62225-5406, USA
Contacts
Amanda M HundContracting Specialist
contact@example.gov
+1 (555) 000-0000

Full Description

Show more
The purpose of this amendment is to make one minor change to the Statement of Work dtd 10 September 2010. Please disregard all previous Statement of Works provided in other amendments.

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