Service Level Agreement

This Master Service Level Agreement is established between the Florida State University Board of Trustees, acting on behalf of the Northwest Regional Data Center, and the Florida Department of Management Services. Effective from July 1, 2026, through June 30, 2029, the agreement defines the operational responsibilities, acceptable service levels, data ownership protocols, and liability terms regarding technical configurations and third-party licensing for the provided IT services. Under solicitation number FA017, the agreement includes detailed financial projections for the 2026/2027 fiscal year. Monthly cost estimates total 118,152.69 dollars, covering a comprehensive suite of infrastructure and managed services including electrical circuits, floor tiles, load balancing, network units, Oracle OCPU, and general managed services.