Service Provider that Serve as Multilingual Call Center for National ID Program

The Prime Minister Office National ID Program in Ethiopia has issued an award notice for the selection of a service provider to manage a multilingual call center. This federal initiative, identified by solicitation number ET-NIDP-461842-NC-RFB-R, is designed to provide essential communication support for the National ID Program within Ethiopia. The contract focuses on establishing a robust support system capable of handling diverse linguistic requirements to ensure accessible service delivery for the program's participants. Further procurement details and project operations are managed through the World Bank's project tracking system.