ServiceNow CMDB Maturation and Configuration

The contract seeks to mature and configure the ServiceNow CMDB by defining and implementing a robust structure that includes classification of configuration items, their lifecycles, and seamless integration with asset and vulnerability data sources to ensure accurate, real-time tracking across the enterprise. The work involves establishing CI classes that align with operational needs, defining state transitions and ownership rules for each class, and connecting the CMDB to existing systems to synchronize asset inventories and security vulnerability information, thereby enhancing decision-making and compliance reporting. This subcontract is issued under the SBA set-aside program with a NAICS code of 541512, indicating it supports computer systems design services, and is managed by the National Energy Technology Lab under the Department of Energy. The solicitation was posted on July 28, 2026, with a response deadline of August 11, 2026, and performance is expected to occur at an unspecified location, consistent with federal contract practices for remote or decentralized technical work. The focus is on delivering a scalable, integrated CMDB that enables improved IT operations, risk management, and audit readiness through reliable data governance and automated synchronization across systems.