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This Government Contract opportunity from District Of Columbia Courts was posted on September 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

ServiceNow Enterprise Platform Implementation & Managed Adoption Services

Closed
DCSC-26-RFP-118 Federal

Contract Overview

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The District of Columbia Courts is seeking proposals from qualified ServiceNow Elite or Premier Partners to execute a strategic enterprise transformation program. This firm-fixed-price contract involves the implementation, integration, configuration, migration, and optimization of a scalable platform architecture hosted on the ServiceNow Government Community Cloud. The scope includes a wide array of capabilities, including IT Operations Management, Generative AI via Now Assist, Security and Compliance, and Organizational Change Management. The project is structured with a fourteen-month base period followed by two one-year option periods for platform administration, development, and upgrades. Award decisions will be based on a 100-point evaluation system prioritizing technical solution and architecture, relevant experience, cost value, staffing certifications, and change management strategies. Key requirements include adherence to ServiceNow leading practices and ITIL v.3 level 3 standards. Selected contractors must ensure all key personnel undergo rigorous background checks, including FBI and MPD screenings, and maintain specific insurance ratings of A- VIII or higher. All invoicing is processed electronically through the U.S. Department of the Treasury’s Invoice Processing Platform, with payments tied to the completion of fixed-fee milestone deliverables.

General Info

DC Courts seek ServiceNow partners for enterprise platform implementation and managed adoption services.

NAICS

541512 - Computer Systems Design Services

Place of Performance

Washington, DC, 20001, USA

Set-Aside

NONE

Documents

2

Amendment No. 1 to RFP DCSC-26-RFP-118

PDF, High priority: read this firstamendment
High

DCSC26 RFP118 ServiceNow Enterprise Platform Implementation & Managed Adoption Services

PDF, High priority: read this first143 pages · rfp
High

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Timeline

1 update
PhaseClosed
Posted

special-notice

Notice updated

Notice details unchanged. Attachments may have changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDistrict Of Columbia Courts
Contacts1 person available
OfficeN/A
Organization / AgencyDistrict Of Columbia Courts
Office AddressN/A
Contacts
Ahmad Stanekzai

Full Description

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The District of Columbia Courts (“Courts” or “DCC”) on behalf of the District of Columbia Court Business Support Unit – the Court System is seeking proposals from qualified ServiceNow Elite or Premier Partners to provide implementation, integration, configuration, migration, organizational change management, training, and post-production support services for a strategic enterprise ServiceNow transformation program as specified in Section C (Description/Specifications/Work Statement).

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