SLCo ART091125 True Tickets - Secure Mobile Ticket Delivery & Access Control Platform (Integrated with Tessitura CRM)

The Salt Lake County Contracts and Procurement Division issued a sole source procurement request for the True Tickets Secure Mobile Ticket Delivery & Access Control Platform, which integrates directly with the Tessitura CRM system used by the County’s Arts & Culture division. The justification for sole sourcing is based on True Tickets’ unique blockchain-based ticketing solution that offers certified native integration with Tessitura, enabling secure ticket delivery, transfer restrictions, fraud mitigation, and real-time lifecycle tracking—capabilities not available from other vendors and deemed cost-prohibitive to replicate. The estimated contract value is $86,700 over three years, with renewal options. Interested parties may contest the sole source justification by submitting justification via email before September 22, 2025, with responses protected under Utah’s GRAMA law. The procurement process is governed by county ordinances and state law, primarily relying on the sole source justification rather than a competitive evaluation. No standard federal or state contract clauses are explicitly incorporated; instead, the terms emphasize proprietary technology, confidentiality under GRAMA, and the unique integration requirements. The contract is structured as a three-year term with an estimated cost of $86,700, focusing on delivering a blockchain-enabled mobile ticketing platform that ensures secure, customizable ticket management, resale control, and fraud prevention, with certified Tessitura integration. Administrative contact is Michael Emery, JR., with no detailed provisions on delivery schedules, inspection, packaging, or specific evaluation criteria, as the procurement is non-competitive. All submitted responses are to be directed via email, with no additional proposal format or volume instructions provided.