Software and Implementation Services for a Customer Relationship Management Software Systems Environment

The City of Sunnyvale (City) is soliciting Proposals from Proposers capable of satisfying the needs for software and consulting services to implement a new software systems environment to address the City’s needs related to Customer Relationship Management (CRM).
In addition to soliciting written responses, this document provides information to assist Proposers in preparing their responses and facilitates the subsequent evaluation and comparison process. In that regard, this RFP: • Provides information essential to soliciting meaningful recommendations and realistic commitments from the Proposers • Specifies the desired format and content of Proposals in response to this RFP • Outlines the City’s evaluation and selection procedures • Establishes a schedule for the preparation and submission of Proposals in response to this RFP
Proposer shall submit a written proposal, which should be prepared simply and economically and should provide all the information that is considered pertinent to its qualifications for the project and responds to the Scope of Services and Evaluation Criteria listed herein. Emphasis should be placed on completeness of services offered and clarity of content.