This Solicitation opportunity from Florida was posted on August 27, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Sole Source - Maintenance Support for InFor/EnRoute Computer Aided Dispatch (CAD) Software

Closed

SS PS AJ 010State & Local

Submission Closed09/03/2025

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Solicitation # TRS000658

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Teacher Retirement System of Texas

POSTED

2 days ago

DEADLINE

in 10 days

AI Contract Overview

This contract establishes a comprehensive maintenance support agreement for the InFor/EnRoute Computer Aided Dispatch (CAD) software used by Escambia County Public Safety. The selected provider must possess proprietary rights to the software, including access to the source code, and demonstrate expertise in its programming and customization. The scope includes routine updates, patches, and upgrades, as well as proactive system health checks and performance monitoring to ensure continuous, reliable operation. The contractor will deliver expert technical support around the clock, with a rapid response time of within five minutes for system outages, and will handle bug fixes, software enhancements, and interface development with other critical systems such as FireHouse, IAMResponding, and Patient Care Reporting. Additionally, the provider is responsible for maintaining a secure VPN connection for support activities, documenting all maintenance activities, and providing user support and training as needed. The contract emphasizes the importance of security, requiring the implementation of robust security measures and timely application of patches. The contractor must also deliver software updates promptly at their expense, ensuring the software remains current and functional. Qualifications for the provider include extensive knowledge of the CAD software, proficiency in relevant programming languages, and experience in providing 24/7 support for mission-critical applications. The agreement is set for one year, from October 1, 2025, through September 30, 2026, with a contract value estimated between $500,000 and $1,500,000. A designated primary contact, Angela Jones, will oversee service requests and contract administration, with support details accessible through the provided procurement portal.

General Info

Agency

Florida → Escambia Purchasing

NAICS

541512 - Computer Systems Design Services

Place of Performance

FL, USA

Set-Aside

NONE

Documents

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedAug 27

Solicitation

Response DeadlineSep 3

Deadline has passed

Submission Closed

09/03/2025

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Organization & Contact Information

AgencyFlorida → Escambia Purchasing

Contacts1 person available

OfficeN/A

Organization / AgencyFlorida → Escambia Purchasing

Office AddressN/A

Contacts

Angela Jones

contact@example.gov

+1 (555) 000-0000

Full Description

Maintenance Support for InFor/EnRoute Computer Aided Dispatch (CAD) Software Introduction: This document outlines the scope of work for the maintenance support of InFor/EnRoute CAD software, a sole source software solution utilized by Escambia County Public Safety. The selected respondent must possess proprietary knowledge of InFor/EnRoute CAD software, demonstrate proficiency in its programming, provide 24/7/365 support availability, have access to the original software source code for modifications, and be responsible for providing software updates as they become available at their expense. Additionally, the respondent shall provide and maintain a VPN connection for use by personnel while providing support and must have an on-line ticket reporting and tracking system.Project Overview:Objective: Provide ongoing maintenance and support services for InFor/EnRoute CAD software to ensure uninterrupted operations.Duration: October 1, 2025 through September 30, 2026.Scope of Services:Routine Maintenance:Perform regular updates, patches, and version upgrades of InFor/EnRoute CAD software as released by the vendor.Conduct proactive system health checks and performance monitoring to identify and address potential issues promptly.Technical Support:Provide expert-level technical assistance and troubleshooting for users encountering issues with InFor/EnRoute CAD software.Ensure rapid response and resolution of software-related incidents and service requests.Must provide support within 5 minutes for system outages.Bug Fixing and Software Updates:Investigate reported bugs or anomalies in InFor/EnRoute CAD software and apply necessary fixes or workarounds.Collaborate closely for bug fixes and updates, leveraging proficient programming skills as needed.Provide software updates promptly as they become available, covering expenses related to the update process.Enhancements, Customization, and Interfaces:911 DumpAlpha Numeric PagingTextingeDispatch Mobile ClientFireHouse softwareIamResponding softwarePatient Care Reporting softwareMACH Station AlertingModify the original software source code as necessary to implement enhancements, fixes, and customizations requested by Escambia County Public Safety.Design and implement software interfaces between InFor/EnRoute CAD software (CAD software) and other identified software packages as specified by the customer.Provide canned and customizable reports that interface with the SQL database to pull report data from the software.Must have currently available software interfaces with:Security Management:Implement and maintain robust security measures to protect InFor/EnRoute CAD software against vulnerabilities.Monitor security advisories and apply patches and updates promptly to maintain system integrity.VPN Connection Provisioning:Provide and maintain a Virtual Private Network (VPN) connection for personnel to securely access InFor/EnRoute CAD software during support activities.Ensure VPN connectivity is reliable, secure, and compliant with organizational security policies.Documentation and Reporting:Maintain detailed records of all maintenance activities, including updates, fixes, enhancements, interface implementations, and source code modifications made to InFor/EnRoute CAD software.Provide comprehensive reports on system performance, incidents resolved, and upcoming maintenance schedules.User Support and Training:Offer advanced user support services, including in-depth guidance on utilizing InFor/EnRoute CAD software effectively and resolving complex issues.Provide training sessions as needed for users on new features, enhancements, or changes implemented in InFor/EnRoute CAD software.Service Level Agreement (SLA):Provided 24/7/365 support availability, rapid response times (must provide support within 5 minutes for system outages), and expedited resolution times for critical incidents.Establish clear escalation procedures for unresolved issues or emergencies.Access to Source Code and License:The respondent must have access to the original software source code of InFor/EnRoute CAD software and legal rights to modify it to facilitate modifications for enhancements, fixes, and customization as required by Escambia County Public Safety.The respondent must hold an maintain proprietary licensing rights for the Infor/EnRoute software suite.Software Updates:The respondent is responsible for providing software updates promptly as they become available from the vendor, covering all expenses related to acquiring and implementing these updates.VPN Connection:Provide and maintain a VPN connection for personnel to securely access InFor/EnRoute CAD software during support activities, ensuring compliance with security protocols and policies.Qualifications and Experience:The respondent must demonstrate:Extensive knowledge of InFor/EnRoute CAD software and its underlying technologies.Proficiency in programming languages and frameworks relevant to customization, interface development, and enhancement of InFor/EnRoute CAD software.Experience in providing round-the-clock support services for mission-critical applications, modifying source code, delivering software updates, managing VPN connections, and developing software interfaces.Contact Information:Designate a primary point of contact for service requests, escalations, and general inquiries related to maintenance support, interface development, software updates, and contract administration.Provide contact details for the 24/7/365 support line.

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